In two years the Indian luxury resort chain has grown its share of online bookings from 15% to 32%. It’s a shining example of success with an integrated product solution and a luxurious offering.
Set in the lap of nature, The Windflower is a group of destination based spa resorts in India. Each of the group’s six properties has a unique story that has been at the centre of its allure to leisure travellers for more than 10 years. Its plush accommodation and signature spa (EMERGE) seal the deal for holiday goers.
The group has 250 rooms across six properties in the South Indian destinations of Mysore, Coorg, Vythiri, Bandipur, Pondicherry and Bangalore.
Prior to using STAAH’s Instant Channel Manager, they tried three other softwares but struggled with issues that ranged from integration to ease-of-use and system errors.
“STAAH changed all this. It is high-performing, very easy to use and new personnel require very less time to get trained on it,” says Aadi Achint from the Marketing & Communications team at The Windflower Resort & Spa.
“Revenue management is an extremely important factor in the daily planning of our business, and a well thought out strategy with the correct daily rates is essential. We cannot afford to be bogged down by systems that are time-consuming and inefficient,” he adds. “STAAH is an affordable investment into improving productivity and allowing our team to spend time in strategising and delivering an excellent guest experience.”
When choosing their next channel management partner, among the key considerations for the group were:
- Number and quality of channel connections
- Ease of use
- System speed and fast updates
- High flexibility in configuration
- Low error rate
- Wide range of features
- Flat low monthly cost
STAAH’s ability to deliver on all these fronts along with a fantastic support team made it a preferred choice for The Windflower.
The group started working with STAAH more than five years ago. The channel manager seamlessly plugged into the group’s PMS by WINHMS and other softwares used by the group’s subsidiary units. From there on managing multiple channels has been a breeze, with any issues resolved quickly.
In less than two years and combined with targeted marketing efforts, the results are there in numbers for anyone to see with The Windflower’s share of online bookings going up from 15%-17% to 32%.
“We would not hesitate recommending STAAH to any operator who wants fantastic service and ease of operations without compromising on online reach,” says Aadi.
Windflower Resorts studios, villas and suites give your family all the space they could ever desire. Thoughtful indulgences such as a private Jacuzzi, sit-outs with a view, open-to-sky bathing areas and exquisitely designed furniture pamper you unconditionally. Surrounded by pristine, beautiful, untamed nature give in to fun things like swimming, playing, seeking adventure, walking, contemplating, bonding, discovering, connecting.