STAAH’s simple, smart platform helps this hotel in India, achieve operational efficiency and streamline their presence in the competitive Indian market.
About the Nature Resort Group
Nestled among the beautiful Nilgiris mountain range, Nature Resorts are a group of homestays and resorts that provide incredibly refreshing and relaxing stay to their guests. Aiming to transform dreams into reality, the group offers 4 uniquely stunning properties i.e. Kurumba Village Resort, Nilgiris ; Baymaas Lakehouse, Kerala; Teanest & Teanest annexe, Coonoor; Teanest Nightingale, Kotagiri.
The Need for Technology
As every multi-property group would experience, Nature Group was looking to streamline their distribution and avoid issues such as overbooking and manual management of inventory across multiple channels. Updating rates and inventory across multiple channels for multiple properties needed attention. A growing property portfolio also demanded increased online presence by listing on more OTAs.
Success with STAAH
When presented with STAAH’s robust technology, the team at Nature Resort didn’t need to look further.
The group’s ambition to increase reach was met by STAAH Max Channel Manager which integrates with more than 250 partners. This includes all major OTAs as well as the most relevant local channels. One dashboard for multi-property rates and inventory management and instant updates were fantastic in empowering the team to improve online revenue. Not to mention insightful reporting.
In addition to the advanced features, what set STAAH apart from other providers was the simplicity of the platform. It has been designed keeping the end-user in mind, is intuitive and easy to use.
STAAH is well connected with all online travel agents & hence helps to maintain inventories properly on all the sites through one channel manager. Our online business was at a mere 10% and after adoption of STAAH technology, it is now close to 80% which is phenomenal. All of this has been made possible through very high end software which is a fantastic platform. Also, our direct bookings have increased 7-fold after working with STAAH,” say the elated team.
The service has been stellar as well. A dedicated account management approach and local support ensure customer service is prompt and the technology development agile.
“The support at STAAH has been fantastic. They have been consistent through the years with their support and thus we continue being their fans”.
STAAH has ticked the boxes for the property’s unique requirements with its flexible yet advanced solutions. A special mention comes for STAAH Booking Engine and Bulk Updates feature, which is very popular with hoteliers for its conversion-driven features that drive bookings and increase profitability. Also, the high OTA connectivity, has tremendously aided the growth of the property’s reach.
The team says they’ve never looked away since joining the STAAH network and highly recommend STAAH to all the other resorts and hotels.
To find out more about the group visit their website.
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