At STAAH, we are constantly improving and enhancing our tools for the highest customer satisfaction. That’s why we are thrilled to announce a significant update on ReviewMinder to our Google…
"reviews"
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FeaturedTips & Trends
How to Turn Negative Reviews into Booking Opportunities in the Digital Era
11 October 2023In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. According to TripAdvisor, a staggering 83% of travelers consult online reviews before…
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Online reviews provide a crucial lens to help you see your property’s experience through a guest’s eyes. First, let’s understand what guest experience is. Guest experience is the cumulative impact…
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FeaturedTips & Trends
Why do Hoteliers Need An Online Reputation Management System to Monitor their Guest Reviews?
8 March 2023A hotel needs an online reputation management system to manage their guest reviews because online reviews are a critical part of the decision-making process for travelers. In today’s digital age,…
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FeaturedNews
Thoughtful Thursday: ReviewMinder Users Can Now Manage, View and Respond to Airbnb Reviews
24 February 2022ReviewMinder users can now manage, view and respond to Airbnb reviews STAAH customers subscribed to ReviewMinder (Online reputation management system), who have Airbnb connected as a channel via STAAH will…
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FeaturedMANAGEMENT
Are negative reviews losing your bookings? Here’s what you need to do
18 November 2020As the influence of electronic word of mouth increases, how your guests review you online has a very real impact on bookings. According to TripAdvisor, 83% of travelers refer to…
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With studies estimating that 91% of users rely on an online review before booking, you probably don’t need to be sold into their importance. For the reason above, online reviews…
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A whopping 96% of TripAdvisor users will be swayed by online reviews. What are you doing to get more of these for your property? Half of your potential customers don’t…
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In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. However, with so much content out there,…
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In the competitive hospitality industry, securing direct bookings is vital for hotel success. Relying solely on third-party platforms can reduce profitability and control. But why is it important to develop…