Connecting via STAAH helped Nihal Hospitality Group streamline its online channels and the results are seen in the bottom line.
The Group
Nihal Hospitality Group is a privately owned hospitality and allied development establishment that delivers a luxurious ‘home-away-from-home’ experience to its guest from its host of properties in Dubai.
The group currently owns more than five hotels with more under development and plans to expand their global and regional reach even further.
Attending to Guests, Not Operations
A boom in online distribution channels means that managing even a single property without the assistance of the right technology is not just difficult, but close to impossible.
“We operate in a market that is particularly competitive. While updating online channels is business critical, equally important is delivering an excellent service,” says Sandeep Sahni, Managing Director of Nihal Hospitality Group.
Managing bookings and updating the extranets of online channel partners is a very tedious ask. “We realised that there was a need to automate the process of rates and inventory management. This is easily – and more effectively – done with the use of right technology,” says Sandeep.
STAAH Channel Manager was a response to this need.
Helping Streamline the Business
What started out as a simple need to manage, with less manpower, online channels soon became a system that did a lot more.
STAAH Channel Manager and ConvertDirect Booking Engine helped the team at Nihal Hospitality Group streamline its processes and optimise revenue with features such as bulk updates and stop-sell limits. One of its most powerful features is an intuitive dashboard that provides visibility across channels and identifies trends, helping managers make data-driven decisions.
“Since we have joined the STAAH network, our revenue has gone up year-on-year. STAAH has one of the strongest analytics systems and the increased revenue is a reflection of this,” says Sandeep.
Along with being a high-performer, another STAAH advantage is its user-friendliness. The platform puts users first when designing and developing products. As a result, using them is very simple. A short training session typically is enough for property owners and managers to understand and use the platform to their advantage. Once set-up, the team at Nihal Group was quickly onboarded by the STAAH team.
The support team is extremely helpful and willing to help at any time. STAAH’s technology is not just high-performing and affordable, it is trusted to connect and perform,” he adds.