Hotel Management

You probably understand the needs and benefits of connecting to online travel agents (OTAs). But, how does one decide which are the best ones for their hotel. It’s not an…

As the hotel distribution landscape continues to evolve and complexities and costs grow, effective hotel distribution and pricing strategies are more important than ever. Gone are the days where travel…

Technology has changed the landscape of how we operate and interact with our guests. Travelers now expect to communicate instantly and so it is wise to assess if we have…

A peek into the workings of a hospitality group where the new hygiene standards are not just a need; it is a part of their ethos. It’s clear that we’re…

We may not have been able to predict the havoc COVID-19 would wreck in the hospitality industry. But we can reimagine what the future could be – what the‘new normal’…

The power of the written word has always interested me. The ability to capture, intrigue, evoke emotion and encourage action is a critical skill set, the power of which is…

For hoteliers, gift vouchers present an instant injection of cash into (now) ailing businesses. For guests, the offers are almost too tempting to resist. Almost 30-35% of online gift vouchers…

After the tidal wave of cancellations and postponements in March, followed by an eerily quiet April and May when many were furloughed, hotel salespeople are now returning to an entirely…

Travel restrictions progressively being lifted around the world is clearly good news for our industry. During this recovery phase, albeit an unpredictable one, revenue management is critically important as it draws upon…

We hear the word everywhere, but what does it really mean for hospitality business owners and why should we try and incorporate sustainability in a guest’s experience? The aim is…