More bookings, higher rates, better occupancy … what do you think is top of the mind for every hotelier? Yield – how much revenue all of the above get you.…
Hotel Management
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One of the easiest ways to grow sales and increase profitability is with smart pricing. But, how do you do it if you don’t employ a revenue manager and find…
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Setting a price customers are willing to pay, based on the perceived value to them, is one of the highly recommended pricing techniques. Revenue Management expert and Founding Director of…
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Its the people in your hotel that make the difference to your guests’ experience. The industry training expert, Doug Kennedy, shares thoughts and tips on achieving excellence in your hospitality…
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A Complaint is like a Carrot The ‘Carrot Model’ is an analogy to help understand the root cause of complaints and win customers love. Developed by Hospitality expert Doug Kennedy,…
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Hotel Management
Weird but wonderful hotel amenities you didn’t know about (but also need)!
31 May 2019Hotels are going beyond the normal these days to add a unique factor in their property by giving guests some weird hotel amenities that could never have been imagined. Scented…
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The clout of hotel review aggregators continues to grow, including the bigwigs (Google, TripAdvisor). The question is, are you keeping up? And with whom? Most hoteliers are scrambling to keep…
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You are never going to stop technology. You can either partner in its deployment or get run over by it. But, how do you keep things simple and find the…
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Technology nowadays is indispensable to businesses. It is how they survive in such a competitive market. Hotels can no longer do without digital solutions because this is how travelers are…
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Front desk staff have the power to convert inquiry calls into direct bookings. Hotel Marketing expert, Doug Kennedy, shares insights on how little training can help make this all-important channel…
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