Hotel Management

60% of visitors to OTAs visit your website. As a smart hotelier, would you not want to capitalise on this visit and bag a commission-free direct booking? Edwin Saldanha shares…

In a rapidly evolving world, your business needs a recovery plan that adapts to changing customer behaviour. Once the curves are flattened, what will the world look like? It is…

As you go about saving your business, don’t forget to protect and support your biggest asset – your teams. Those who are still around will be dejected. Millions of people…

COVID – 19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have built over the years? What are the smart…

Global distribution systems (GDS) have been a mainstay in the travel industry since travel agents began using the systems in the 1970s. The main purpose of a global distribution system…

You cannot influence border restrictions, flight cancellations or the corporate travel bans due to the Coronavirus outbreak. But you can tweak your strategy to make up for the lost revenue.…

The next big season will be upon your hotel before you know it. With the right plan in place ( a.k.a marketing mix), you can keep your property at capacity…

Slashing rates to boost occupancy can be very tempting. But is important to note that lowering rates doesn’t create demand; it can erode your price and brand integrity. 1) Avoid…

Gone are the days when customers were happy just receiving “please” and “thank you” or getting service with a smile. Although those go into the recipe for proper etiquette, it’s…

As a smart hotelier you could never miss a chance to sell gift vouchers – possibly the most effective tool in your marketing arsenal. Luckily, it’s super easy to set…