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STAAH Blog

  • Home
  • MANAGEMENT
    • The Role of a Hotel Revenue Manager:…

      Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • AI is Planning Your Guests’ Trips, Is…

      Hotel Booking Ecosystem: How Everything Connects

      5 OTA Mistakes That Could Be Hurting…

      Get Google: How SwiftBook’s Integration with Google…

      Direct Booking Strategies: How to Promote Your…

  • News
    • Thoughtful Thursday – Building an Inclusive Future:…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – A Technical Guide to…

      STAAH Revolutionizes Black Rock Hotels’ Online Booking…

      STAAH Product Updates You Can’t Miss –…

  • Success Stories
    • Scottish Hotel Blends Historic Charm with STAAH’s…

      Barham Bridge Motor Inn: A Fresh New…

      From traditional to tech: Thai resort’s online…

      Chalets 1066 in France Sees 20% Growth…

      The Citi Residenci Hotels: Building a Smarter…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

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      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

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From traditional to tech: Thai resort’s online transformation with STAAH

30 June 2025
RatiLanna Riverside Spa Resort

Boosting OTA performance and efficiency, RatiLanna Riverside Spa Resort thrives with STAAH’s powerful channel management solution.


Nestled on the tranquil banks of the Ping River in Chiang Mai, RatiLanna Riverside Spa Resort is where modern luxury meets centuries-old Lanna heritage. Just minutes from the international airport and iconic cultural attractions, this five-star resort offers guests more than a stay — it’s an immersive journey into the heart of Northern Thailand.

With 107 elegantly designed rooms and suites, award-winning spa experiences, riverside dining, and unique local offerings like sunrise alms-giving and scenic river cruises, RatiLanna offers something truly special. But as their reputation grew, so did the complexity of managing bookings across multiple platforms.

RatiLanna Riverside 5

The challenge: juggling channels slowed them down

Like many top-tier resorts, RatiLanna found it increasingly difficult to keep up with the demands of digital distribution. Manual updates to availability and rates across OTAs were taking up too much time — and the risk of errors or overbookings loomed large.

“We needed a solution that could keep pace with the way the industry was evolving,” says the team at RatiLanna. “The old system just wasn’t efficient anymore.”

RatiLanna Riverside 1 1STAAH: working smarter for better results

Enter STAAH Channel Manager — a platform chosen by RatiLanna for its reliability, seamless OTA integration and user-friendly interface.

With real-time updates and centralised control, STAAH transformed how the resort handled inventory and rates. The intuitive dashboard made it easy for the team to stay on top of bookings without the stress of manual syncing.

STAAH helped the RatiLanna team simplify operations overnight. It saved them time, reduced booking errors and gave the team more control over our online presence.

RatiLanna Riverside 3 1The results: Increased efficiency, visibility & growth

Since implementing STAAH, RatiLanna has seen:

  • Smoother operations across all online channels
  • Fewer errors and manual tasks
  • Stronger performance on OTAs thanks to accurate rate and inventory management
  • Enhanced visibility that supports their position as a leading luxury resort in Chiang Mai

Even without using STAAH’s booking engine yet, the resort has gained significant value through the channel manager alone — and with a forward-looking approach, they’re keeping an eye on future tech enhancements to strengthen direct bookings as well.

RatiLanna Riverside 2 1A partner that grows with you

From seamless integration to responsive support, what RatiLanna values most is STAAH’s ability to adapt and grow with their business. In a fast-moving hospitality landscape, STAAH has given the luxury resort the tools and flexibility required to stay ahead of the curve.

As RatiLanna continues to welcome guests seeking authentic Thai luxury, they now do so with a modern, digital foundation — powered by STAAH.


channel manager STAAH

From traditional to tech: Thai resort’s online transformation with STAAH was last modified: June 30th, 2025 by Nashi Dasgupta

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