Technology and exceptional customer support from STAAH help Hoi An River Beach Resort & Residences increase their global online footprint and drive growth.
Located in the heart of Cua Dai Beach [Vietnam], Hoi An River Beach Resort & Residences offers a range of rooms with stunning views and top-class amenities. A UNESCO World Heritage Site where the De Vong River meets the South China Sea, Hoi An, attracts visitors from across the world for its beauty and tranquillity.
The four-star River Beach Resort & Residences occupies a pride of place in this unique location and features a list of amenities, including a Lagoon pool with sun lounges, a Coconut palm garden with sun beds, a River Side Bar, a Business Centre, a Fitness Centre, complimentary bicycle use, river fishing, babysitting services, a tour desk and a gift shop.
The need to solve a juggling act
Featuring multiple room types and being connected to a number of OTAs as well as their own booking engine meant that staff at River Beach Resort & Residences spent a considerable time updating availability and rates across every channel. Errors relating to price parity and availability were not uncommon, and this was impacting the guest experience.
The manual updates limited revenue strategies to be applied at room level, ultimately lowering the revenue potential for the business.
STAAH provided a centralised way to set and update inventory and rates
River Beach Resort & Residences now uses the STAAH channel manager’s real-time inventory and rates updates, which has helped resolved the price parity issues, overcome overbookings and streamline integrations for all channels. All updates are now managed from an easy-to-use single STAAH dashboard, saving hours for staff responsible to manage distribution. It takes just a few clicks to ensure that the property’s entire inventory is accurately reflected and readily available to potential guests, driving increased bookings and revenue.
STAAH’s advantage is not just the seamless updates to multiple channels; the real gamechanger with STAAH is its customer support. STAAH provides an exceptional level of support and guidance to each of its partner properties. From the initial implementation to ongoing optimisation, the STAAH customer support team have been there every step of the way, providing the resort staff with valuable insights and best practices to maximise the impact of their solutions.
In addition to smart revenue management features, STAAH also provides detailed analytics on channel performance and key insights that ensure properties are making data-based decisions on rates. The result is directly evident on the bottom line.
Within a few months of being with STAAH, it was quickly evident to the team at Hoi An River Beach Resort & Residences that their technology and expertise was just what their property needed to improve their operations and average revenue to the next level.
“STAAH is easy-to-use and once you’re set-up, it is a one stop shop that is designed to deliver exceptional guest experience and drive up revenue.”
