Itz Time Hua Hin Pool Villa reports a boost in online visibility and increased revenue using STAAH’s channel manager and booking engine.
Itz Time Hua Hin Pool Villa, a luxury getaway in Hua Hin, Thailand, offers an idyllic retreat for travellers seeking a blend of comfort and sophistication. The resort’s Pool Villas particularly pride themselves in offering a personalised service that sets it apart from others. Guests can indulge in refreshing swims and conveniently ordered food – all from the comfort of their villa.
The ultimate escape and party venue, Itz Time Hua Hin is a home-away-from-home ideal for romantic getaways, happy moments with family and friends or even corporate retreats.
Challenges before STAAH
Prior to implementing STAAH solutions, Itz Time Hua Hin Pool Villa faced several challenges owing to the reliability (or lack of!) of their previous technology provider. Booking errors were a common occurrence as the channel manager failed to make timely updates to rates and availability and across connected online channels.
In addition to this the resort was falling behind in attracting the all-essential, commission-free direct bookings. At the same time, it struggled to respond to online guest reviews in a timely fashion, affecting guest satisfaction and the resort’s online reputation.
Combined, these issues were effecting the property’s revenue.
In a bid to streamline operations, enhance online presence, and boost direct bookings, the resort adopted STAAH’s suite of tools, including the Max Channel Manager, SwiftBook Booking Engine and ReviewMinder online reputation management tool.
Adopting the STAAH platform
Comprehensive in the features they offer and tailored to the dynamic demand of the hospitality industry, STAAH has not disappointed the Itz Time Hua Hin team with its offering.
Built by hospitality specialists who understand the importance of real-time connection with online channels, the cloud-based STAAH Max channel manager helped the Itz Time team cross its first hurdle of ensuring reliability of distribution. In addition to his, STAAH is loaded with smart inventory and rate management features, including pooled inventory, stop sell limits, channel specific pricing, drip feed of inventory, dynamic pricing, and online travel agents (OTA) promotions to boost performance.
STAAH’s booking engine, SwiftBook, was moulded to the fit the Itz Time brand. Also featuring numerous smart pricing features, it has played a key role in enhancing the user experience to book on the hotel’s website and positively impact direct bookings.
In addition to distribution and direct bookings, Itz Time also wanted to harness the power of online reviews, given more than 90% guests use it to inform their travel and stay choices. They opted to get STAAH’s online reviews management platform, ReviewMinder, to streamline the process of monitoring and responding to guest reviews to improve the resort’s online reputation and guest satisfaction.
Designed by hoteliers, STAAH is easy to use with a very intuitive user interface ensuring easy adoption of the platform throughout the hotel’s operations. Combined with STAAH’s robust customer support that emerged as a crucial asset providing great advice, prompt assistance, and ensuring uninterrupted operations, Itz Time started realising the benefits of the STAAH platform quickly after integration.
The STAAH impact
The adoption of STAAH yielded tangible benefits for Itz Time Hua Hin, including increased efficiency, time savings and enhanced revenue generation. The hotel’s online visibility is significantly up and bookings are much more efficient and measured via the positive growth in online revenue.
By adopting STAAH’s comprehensive suite of tools, Itz Time Hua Hin Pool Villa not only addressed its initial challenges but also positioned itself for sustained growth and success in the dynamic market of luxury hospitality.
