Destiny Scotland Apartments attributes the increase to STAAH’s varied distribution channels and seamless PMS connection.
Destiny Scotland Apartments offers guests a real taste of Scottish architecture and history across Scotland’s capital city Edinburgh & Glasgow where guests experience living in contemporary yet traditional surroundings.
The group guarantees the best rates by booking directly plus repeat guests unlock a loyalty discount with a fully flexible policy. All apartments are fully equipped and feature high-end amenities (including Noble Isle toiletries that are sustainable and vegan).
Challenges before using STAAH
For any property type in the modern hospitality industry, technology can unlock efficiency that leaves staff to focus on guest service and not run mundane admin tasks. This is more so when it comes to distribution management, which if run manually can be a painstaking task of updating listings, rates and inventory across multiple channels.
For Destiny Scotland Apartments, while channel management technology was enabled before STAAH, it was riddled with technical challenges and did not work well with their property management system (PMS). This led to booking errors that resulted in a compromised guest experience.
An Instant connection that made all the difference
Recommended by their PMS provider, Elina, and other industry professionals, Destiny Scotland Apartments adopted STAAH MAX for its channel management. The set-up was quick and seamless, and the existing integration with Elina PMS meant the rates and inventory updates for all apartments could be easily managed from one central source.
Since the STAAH platform is cloud-based, the updates are instant, ensuring minimal booking errors. Beyond the usual channel connectivity promise, STAAH is powered by dynamic pricing features and insights, delivering the results that set it apart from other channel managers.
A huge jump in direct revenue
Since joining the STAAH network, the benefits for Destiny Scotland Apartments have been all around. Conversions and options for distribution have seen a very comfortable increase. What stood out in the revenue growth was a 200% jump in commission-free direct bookings.
STAAH distribution channels cover a diverse range of giving partners allowing multiple audiences to be targeted. What’s encouraging is that STAAH is constantly evolving and innovating based on industry needs and market changes. At any time, STAAH has all the relevant features to give its partners the edge they need in a fiercely competitive marketplace.
While its features drive the performance, what truly sets STAAH apart is the support according to Destiny Scotland Apartments.
“It’s one of the best in the industry. Always available, which is crucial in an industry that never sleeps” according to the team at Destiny Scotland Apartments.
Find out more about this property at www.destinyscotland.com
Frequently asked questions (FAQ)
1) Is STAAH the right hotel tech partner for UK-based independent and boutique hotels?
Yes, STAAH is a trusted hotel tech partner for independent and boutique hotels across the UK. Its powerful hotel channel manager and hotel booking engine help streamline operations, connect to leading OTAs, and drive direct bookings. UK hoteliers benefit from scalable tools and local support tailored to their needs.
2) How can UK hoteliers increase direct bookings using STAAH?
UK hotels can grow their direct revenue using STAAH’s hotel booking engine, designed to reduce reliance on OTAs. Features such as promo codes, upselling, and mobile-optimised design empower hoteliers to convert more website visitors. Integration with UK payment gateways makes the booking engine even more seamless.
3) Does STAAH work with UK-specific OTAs and travel platforms?
Yes, STAAH’s hotel channel manager seamlessly integrates with UK OTAs like Booking.com UK, Expedia UK, and others. The channel manager software allows real-time updates across platforms, helping hotels improve visibility, avoid overbookings, and manage inventory efficiently from one dashboard.
4) Is STAAH’s platform compliant with UK data protection and privacy regulations?
Absolutely. STAAH ensures full GDPR compliance, giving UK hotels peace of mind when managing guest data. Whether you’re using the hotel channel manager or the hotel booking engine, STAAH’s secure platform protects guest information while maintaining operational efficiency.
5) Does STAAH offer onboarding and customer support for UK hotels?
Yes, STAAH provides onboarding, training, and dedicated local support for UK-based hotels. Whether you’re adopting the channel manager software or implementing the hotel booking engine, STAAH’s team ensures a smooth transition and continued success with hands-on assistance.