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      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

      Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • Kenyan hospitality group’s smart switch to STAAH

      Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

      Pramana Experience (Indonesia)

      Merusaka Nusa Dua, Bali (Indonesia)

      Acappella Suite Hotel (Malaysia):

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      STAAH Webinar: From Search to Stay: Maximize…

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      STAAH Webinar: Manage Revenue Mastery: How to…

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Reviews – Introducing the AI-Assisted Review Response Tool: Faster, Smarter Guest Replies

13 March 2025
Cover-Image-STAAH-Blog-24

Managing guest reviews is a critical part of maintaining your brand reputation, but it can be time-consuming and labor-intensive. We’re excited to introduce our newest feature on STAAH Max: the AI-Assisted Review Response Tool!


This innovative solution helps you manage guest communication with AI-generated suggestions, saving you time while ensuring professional and consistent responses.

Why You’ll Love the AI-Assisted Review Response Tool

Here are three key benefits of using the AI-Assisted Review Response Tool:

1) Efficiency

Say goodbye to spending hours crafting individual responses. With AI-powered suggestions, you can quickly generate replies, reducing workload and response time. This means you can stay on top of guest feedback without compromising other essential tasks.

2) Consistency

Maintaining a cohesive brand voice across all platforms is crucial. Our AI tool ensures that your responses are always on-brand, professional, and aligned with your communication strategy. No more worrying about tone inconsistencies or missed details.

3) Scalability

As your business grows, so does the volume of guest reviews. The AI-Assisted Review Response Tool helps you scale effortlessly by providing quick, reliable responses, ensuring no review goes unanswered.

How It Works: A Step-By-Step Guide

Getting started with the AI-Assisted Review Response Tool is simple. Here’s how to use it:

1. Access the Review Response Module:

  • Go to Extranet > Channel Mapping Module > Supported Channel Tile > Reviews (icon)

Review Response Module:

2. Reply to Guest:

  • Click on the ‘Reply to Guest’ button for the review you want to address.

March 13 TT 1

3. Generate AI Response:

  • Select the ‘Generate AI Response’ button to receive a suggested reply crafted by AI.

March 13 TT 2

4. Customize and Submit:

  • Review, edit, or regenerate the response as needed, ensuring the message fits your tone and preferences before submitting.

Supported Channels

The AI-Assisted Review Response Tool is available for the following channels:

  • Airbnb
  • Booking.com
  • Expedia
  • Google (Meta)

To access the tool, ensure you have an active subscription to ReviewMinder and an integrated connection within Max Channel Manager. Subscription fees apply.

Full Control with AI Assistance

The AI-generated responses are not automatic. You maintain complete control over the final message. This hybrid approach allows you to benefit from AI efficiency while preserving your personalized touch.

Why Wait? Enhance Your Review Management Today!

Responding to guest reviews manually can be a tedious process. With the AI-Assisted Review Response Tool, you can:

  • Save time and reduce manual effort
  • Maintain a consistent and professional brand voice
  • Scale review management as your business grows

Embrace smarter, faster, and easier review handling by integrating the AI-Assisted Review Response Tool into your workflow. Start today and turn guest feedback into a stress-free process!

For more information and to activate this feature, visit your Extranet or contact our support team.


STAAH Email Signature ReviewMinder

Reviews – Introducing the AI-Assisted Review Response Tool: Faster, Smarter Guest Replies was last modified: March 13th, 2025 by Nashi Dasgupta

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