13% increase in direct bookings and no more manual tracking of payments; STAAH has been a winning proposition for the hotel group.
A hospitality group featuring heritage resorts and hotels in the Philippines, Las Casas Filipinas De Acuzar is proud to celebrate Filipino artistry, craftsmanship, service and talent. Each property offers a unique experience and warmth of service that leaves long-lasting impressions to keep guests coming back for more.
Las Casas Filipinas de Acuzar in Bagac, Bataan is a beach resort, convention centre and heritage destination rolled into one. The relaxed resort invites business and leisure travellers to soak in the beauty of the salvaged heritage houses on the property along with exceptionally welcoming personalised service.
Las Casas in Quezon City is a Dining and Events Space that offers unique experiences for guests with its intricately-designed spaces, delicious array of dining options to choose from, and exceptionally welcoming service.
A hotel dedicated to sports, fitness, and wellness, Marivent Hotels’ VS Hotel aims to be a space where travellers can relax into the comfort of our well-designed rooms, explore the city, whilst not having to compromise their healthy and active lifestyle.
The challenge
Whilst the properties were doing a great job of delivering an exceptional guest experience, the absence of a secure online payment mode was definitely felt by staff who had to monitor payments for every reservation manually. Another challenge the group faced was the rising cost of OTAs – the ever-increasing commissions.
The solution
Las Casas Filipinas De Acuzar was seeking a technology partner that understood the industry, including the local ecosystem of the group properties, to improve their operational and distribution efficiency.
STAAH came recommended by other hoteliers, and impressed the Las Casas Filipinas De Acuzar’s team from the demo stage. What stood out with STAAH was the user-friendliness of the platform. The ease of having a single dashboard to manage rates and inventory, ability to accept direct bookings and payments, and benefit from detailed reporting to make informed revenue decisions was just the solution Las Casas Filipinas De Acuzar needed. Plus, STAAH came with the added bonus of affordability and a grand reputation for stellar customer service.
Las Casas Filipinas De Acuzar opted for the STAAH Max Booking Engine, customising it to fit its brand guidelines. The mobile responsiveness, integration with multiple payment gateways and smart pricing features came out of box with STAAH Max. The booking engine was complimented by the STAAH Channel Manager to improve online reach via STAAH’s 200+ integrations with regional and international OTAs. To monitor and improve its online reputation, Las Casas Filipinas De Acuzar also added STAAH ReviewMinder to manage online reviews.
The result
Since partnering with STAAH, Las Casas Filipinas De Acuzar has reported a 13% increase in direct sales.
STAAH’s seamless connection with the group’s PMS made online distribution management and revenue optimisation even simpler for the staff. Guided by insightful reporting, available at both group and property level, Las Casas Filipinas De Acuzar has been using a number of STAAH’s out-of-box dynamic pricing features to increase profitability.
While the STAAH platform is very intuitive and supported by extensive technical documentation, the Support Team has been called out for their responsiveness and reliability. In addition to addressing technical issues, the team is proactive in reaching out and helping its customers maximise the platform benefits through regular tips and guidance.
Las Casas Filipinas De Acuzar team classifies STAAH as an awesome product and would not hesitate to recommend it to other hoteliers who are seeking to take the next step in their guest acquisition strategy.
