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STAAH Blog

  • Home
  • MANAGEMENT
    • The Role of a Hotel Revenue Manager:…

      Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

      Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Thoughtful Thursday – Drive More Bookings with…

      Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

  • Success Stories
    • Kenyan hospitality group’s smart switch to STAAH

      Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

      Pramana Experience (Indonesia)

      Merusaka Nusa Dua, Bali (Indonesia)

      Acappella Suite Hotel (Malaysia):

      From Search to Stay: Maximize your Visibility…

      STAAH Webinar: From Search to Stay: Maximize…

      STAAH Webinar: Manage Revenue Mastery: How to…

      STAAH Webinar: Manage Revenue Mastery: How to…

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STAAH Product Updates You Can’t Miss – April 2024

26 April 2024
product update 2

Continuing the trend of bringing you the best, here is a quick list of the latest product updates, enhancements, and features, that you should take note of.


Channel Manager Updates

  • CRS Updates
  • Max V2 – Channel Module Enhancement

Booking Engine Updates

  • SwiftBook Widget Enhancements

Reviewminder 

  • Airbnb, Review a Guest Feature

Channels

  • New OTA Integrations

Channel Manager Updates

channel manager Product updateCRS Updates

CRS – New Book Feature

1. Select the date and click on highlighted arrow, A popup will appear

image 2024 04 30T07 19 53 665Z2. Click on New Book

image 2024 04 30T07 21 11 430Z 13. Users can easily book different room types simultaneously by simply clicking the ‘Book More’ option

Screenshot 2024 04 25 at 7.33.32 AM4. Need to book rooms with different dates? No problem! This feature allows properties to book rooms with varying dates, giving you more flexibility.

Screenshot 2024 04 25 at 7.34.47 AM5. It is now easier for properties to manage bookings by allowing you to bypass certain restrictions when necessary. Now, you can proceed with bookings even if certain conditions aren’t met. Take a look – 

Screenshot 2024 04 25 at 7.35.31 AM

  • Close To Arrival
  • Close To Departure
  • Minimum Nights
  • Maximum Nights
  • Stop Sell
  • Stop Sell Limit
  • Advance Purchase

6.  Users can now send any message to guests using the “Booking Comments” feature in our payment/card collection email –

Screenshot 2024 04 25 at 7.36.31 AM

Max V2 – Channel Module Enhancement

For Properties with multiple channel connections

Untitled design

  • The channel property ID is displayed next to the property name.
  • An option next to the channel name in the header. Simply click the dropdown arrow to access and select the desired property connection.

A New Setting to manage room and rate plan (Only applies to Content Management)

Untitled design 1

  1. The room setting is now located by the room name/OTA Room ID. Before, it was at the package level, but we realized it’s redundant since room management remains consistent across all associated packages.
  2. Previously, only the setting icon was clickable. Now, you can click on both the ‘OTA rate ID’ or the setting itself to manage the rate plan.

View page

This page has been enhanced to display all mapped and unmapped channel rooms and rate plans. All mapping can be performed from this page.

Untitled design 3

  1. Quick view to check the linkage between channel room/rate plans and Max room/rate plans.
  2. Easily identify any unmapped channel room and rate plans, which are displayed on top.
  3. Access to perform a mapping from this page.
  4. If the property has multiple connections, an option to switch between channel property IDs. The ‘switch’ is located in the header next to the channel name.
  5. After adding credentials, the user is now taken directly to this view page to complete mapping.
  6. This concept is similar to ‘Instant’ dynamic mapping.

Booking Engine Updates

Booking Engine Product update 1SwiftBook Widget Enhancements

1. Group Booking Engine and Widget

A group booking engine based on location is now available. If location is enabled as a search option in the widget, the group booking engine is designed to showcase multiple properties simultaneously on the page if there is more than one property in the same location.

Where is the widget script found?

Max Extranet > Booking Engine Widget

Screenshot 2024 04 25 at 10.36.31 AM

  1. The group booking engine URL is now displayed in this module.
  2. You can customize the widget based on property, by location or by property with a default property.

By Property:

  • Drop down displaying all properties linked to the group
  • Customers select a property and are diverted to the individual property booking engine

By location:

Drop down displaying all locations

  • If there is more than one property in the location selected, all the properties in the location will be displayed on the page.
  • Customers select the property they want to view and are diverted to the individual property booking engine

ReviewMinder Updates

Transaction ID Product updateAirbnb, Review a Guest Feature

This feature allows a host to review a guest. The guest review window is 14 days. 

  • With our new feature, hosts can now conveniently respond to guest reviews directly from email notifications without logging in to the Reviewminder platform.

How to do it?

Step 1: After a guest has stayed, a notification is sent to the Airbnb host (on their registered email address) and a link is available for the host to review the guest who has checked out. This process will happen once daily.

Hosts can review/provide feedback on their guests after their stay from the email itself, eliminating the need to log into ReviewMinder. Please refer to the highlighted section in the screenshot below and click on the “Review the guest” button to review the guest.

April 2024 - Product UpdatesStep 2: The host can complete and submit the requested information shown in the screenshot below.

Screenshot 2024 04 25 at 8.33.04 AMStep 3: The review will be reflected on Airbnb & ReviewMinder as soon as the host submits the response.

Screenshot 2024 04 25 at 8.37.19 AMChannels Update

channels Product update

  • MitchellCorp – does not support cancellations via API. Properties receive an email directly from OTA. So that bookings are in sync, we have added option for properties to cancel booking in MAX/V2

Screenshot 2024 04 25 at 10.41.36 AMScreenshot 2024 04 25 at 10.51.18 AMNew OTA Integrations

PerfectStay CRM 

perfectstay new integrationsView all STAAH Integrations here

STAAH Product Updates You Can’t Miss – April 2024 was last modified: April 30th, 2024 by Nashi Dasgupta

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