Use this pause in travel to drive valuable content and ramp-up preference for your brand. International travel may have come to a standstill, but people are still dreaming of their…
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Great guest experience begins with your website, even before the guest walks in through the door. Your website should be creating potential customers to paying guests. Attract visitors with a…
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It is important to stay on top of your game and keep delivering exceptional service. Customer satisfaction in the hospitality industry cannot be neglected especially with so much competition around. …
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It’s not just about getting visits to the website. It’s about getting quality traffic that book. To have a looker come back to your website to book with you is…
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FeaturedTips & Trends
From high-touch to no-touch: how hotel guest experience has changed?
9 September 2020A lot has changed in these few short months. What has not changed is your guests’ expectation to be wowed by your experience and service. It used to be that…
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Connecting with your audiences with the right kind of message is important on social media. This blog shares some tips to help you stay on the right side of social…
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As the hotel distribution landscape continues to evolve and complexities and costs grow, effective hotel distribution and pricing strategies are more important than ever. Gone are the days where travel…
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FeaturedMANAGEMENT
Accommodation Owners Guide To Hospitality Technology and Operational Excellence
15 July 2020Technology has changed the landscape of how we operate and interact with our guests. Travelers now expect to communicate instantly and so it is wise to assess if we have…
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Travel restrictions progressively being lifted around the world is clearly good news for our industry. During this recovery phase, albeit an unpredictable one, revenue management is critically important as it draws upon…
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Times are undoubtedly tough. But if you’re hoping for sustenance in the short term and a bounce back later, focus on your hospitality technology. COVID-19 has quickly brought the hospitality…