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  • Home
  • MANAGEMENT
    • OTA commissions – can you cut back?

      Top 5 Questions Your Hotel Reservations Team…

      9 hotel pricing strategies you should know…

      An In-depth Guide to Hotel Revenue Management

      Upselling – The New Challenge for Hoteliers…

  • Marketing
    • Hotel marketing | 11 Tips to Kickstart…

      Hotel marketing | Local SEO cheat sheet…

      Digital Marketing: 10 Things Hoteliers Should Be…

      6 Hotel Marketing Trends to try for…

      Top Hospitality & Travel Marketing Trends You…

  • Tips & Trends
    • 9 Useful Things Hotels Should Provide to…

      How Sustainability in Hotels can help save…

      5 reasons why you need a cloud-based…

      The 2022 guide to increasing your hotel’s…

      Revenue Management – where is all of…

  • News
    • MEET THE TEAM: WIPARAT, BUSINESS DEVELOPMENT MANAGER,…

      Thoughtful Thursday: Easily Manage your Booking.com Content…

      STAAH Product Updates June

      The Big Travel Rebound Kuala Lumpur &…

      STAAH Integrates with Situ – a leading…

  • Vacation Rentals
    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

      Digital marketing for hotels & vacation rentals…

      Don’t let energy bills soak up your…

  • Success Stories
    • No more inventory glitches for Le ROI…

      How STAAH helped Escapades at Midhill in…

      Lift in direct bookings & customer satisfaction…

      Hotel Polo Towers Group Maximize Growth &…

      Crescent Spa & Resorts Saw Average Annual…

  • Resources
    • All BLAAH BLAAH @STAAH e-Books Podcast Testimonials Webinars

      STAAH Webinar How to Sell More Rooms…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      BLAAH BLAAH @STAAH with Tunku Iskandar

      STAAH E-Guide: A-go-to-Communication Guide for Vacation Rentals

      STAAH e-Book How To Set Up Your…

      Opening Checklist post COVID-19: Things To Keep…

      EBOOK: BEGINNERS GUIDE TO REVENUE MANAGEMENT

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      D Elegance Hotel Johor Malaysia STAAH Testimonial

      Plume Villas New Zealand STAAH Testimonial

      Tunamaya Beach & Spa Desaru Malaysia STAAH…

      de Laxston Hotel Indonesia STAAH Testimonial

      STAAH Webinar How to Sell More Rooms…

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

      Smart Distribution & Building a Resilient Business…

      STAAH Product Masterclass – Series 1 How…

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Malaysian Resort solves rate parity issues with STAAH solutions

17 February 2020
staah solution

About the property

Tunamaya Beach & Spa Resort is an idyllic tropical retreat along Desaru Coast where the guest can enjoy leisurely days under the sun with the perfect beach front view. Located about an hour’s drive away from Johor Bahru City Centre, Desaru Coast is where the sun, sea and sand meet to create tropical heaven. Offering a wide range of exciting dining options and activities, and catering to all the needs of guests with a dedicated team, the property is much loved by its guests.

Issues & Challenges prior to STAAH

Malaysian Resort

Increasing distribution and solving rate parity issues seemed critical to the team at resort. While the team performed very well at providing great service to its guests, they faced challenges in managing their hotel technology and streamlining operations. Being located in a hot tourist destination, the property needed an all in one enterprise solution where they could easily update rate, manage inventory easily and increase visibility and distribution.

STAAH as a solution

While there were many technology solutions to choose from, Tunamaya Beach & Spa Resort found its answer in STAAH.

STAAH offered its flagship product, the Instant Channel Manager, a real-time channel manager that helps distribute rates and inventory in real time, to agents across the entire distribution network. The resort has been using STAAH solutions for over 10 months now and enjoys the edge it brings them over the competitors.

In addition to channel manager, the resort also uses RateSTalk, an easy-to-use competitor rate checker tool, that is available as an add-on for properties using STAAH Instant Channel Manager. The tool allows the property to pick five top competitors and will display their rates for any seven day period. This allows for property to strategise and plan its rate and inventory to attain maximum revenue.

Happy about the implementation being smooth and stellar service support handy, the team is elated with their choice of partnering with STAAH.

STAAH has helped improve the profitability of the resort along with streamlining its operations, so the team can continue providing excellent experience to its guests with ease.


To know more about STAAH solutions and booking a free demo, please click here.

Malaysian Resort solves rate parity issues with STAAH solutions was last modified: April 13th, 2020 by staah

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