With the latest update to the TACT (Travel Agent & Corporate Travel) module, we’re excited to introduce the Travel Agent Booking Engine, powered by SwiftBook.
This new feature brings Travel Agent bookings directly into the property’s booking ecosystem, ensuring every reservation made by travel partners is managed through one unified experience.
Why this matters for properties?
The hospitality industry thrives on relationships, and travel agents remain a vital part of that network. They connect properties to new markets, manage group travel, and drive consistent bookings, especially in corporate and long-stay segments.
But until now, managing Travel Agent reservations often meant juggling separate links, manual reporting, or inconsistent booking flows. With the SwiftBook-powered Travel Agent Booking Engine, those barriers are gone.
This upgrade ensures your Travel Agent partners enjoy a smooth, brand-aligned booking journey, while your property gains better visibility, cleaner data, and tighter control over distribution.
What’s new?
The Travel Agent module is now smoothly integrated with SwiftBook, bringing a modernized, property-branded design and a suite of powerful enhancements:
1) Unified Design Alignment
The Travel Agent Booking Engine now matches your property’s Booking Engine theme and color configuration. Whether your property uses the Wairua theme or another, Travel Agents will see the same visual experience, ensuring a consistent brand identity across all channels.
2) Multiple User Access for Travel Agents
Each Travel Agent partner can now create multiple user accounts under their master profile. This means every team member can log in with their unique credentials, making it easier to track who made which booking.
3) Clear Booking Attribution
Both properties and Travel Agents can easily identify the agent or sub-user responsible for a reservation. The user details appear in the Booking Module (POS), Booking Export, and the Travel Agent Bookings Tab, improving transparency and accountability.
4) Secure and Efficient Operations
Security is built in, with a 30-minute session timeout to prevent unauthorized access. Plus, the payment flow aligns with package setup, ensuring Travel Agents follow the same payment rules as other channels.
5) Accessibility & Enhanced Guest Data Collection
The new interface includes an Accessibility Menu and a Price Breakdown tool. Properties can also collect additional guest details, such as special requests or estimated arrival times, for smoother check-ins and personalized service.
A familiar process, only smarter
Travel Agents will notice a refreshed design and a slightly updated booking process:
- Guest details are now collected after rooms or packages are added to the cart.
- Travel Agents can select optional add-ons where available.
- Additional guest details, such as special requests or estimated arrival time (ETA), can now be entered during booking.
If a property has already shared a Travel Agent link, no action is needed – the auto redirection happens automatically.
More control for properties
Managing agent relationships has never been easier:
1) Create and Manage Users
Both properties and master Travel Agent users can add sub-users directly from their dashboards.
- Property: Travel Agent Module > Action > Add User
- Travel Agent: Profile > Add User
2) Better Tracking and Reporting
Bookings made by individual users are visible both to the property and the agent.
Properties can view this data via the Booking Module or exports, helping identify top-performing agents and patterns in travel demand.
3) Simplified Admin and Configuration
- Travel Agent bookings exclude marketing banners for a cleaner interface.
- If payment isn’t required, properties can create “pay-later” packages specifically for Travel Agents.
- Past and future bookings (up to one year ahead) are easily accessible.
- Cancellations can be managed directly from the interface.
The bigger picture
This enhancement strengthens the TACT module as a one-stop solution for properties working with Travel Agents and Corporate clients. It bridges the gap between partner bookings and direct online reservations, bringing everything into one ecosystem.
With the new Travel Agent Booking Engine, properties gain:
- Consistent brand presence across booking experiences
- Simplified agent management and reporting
- Enhanced security and user tracking
- Better data for forecasting and performance analysis
In short, this upgrade transforms your Travel Agent network into an extension of your direct booking engine – smarter, faster, and fully aligned with your brand.
Because at SwiftBook, every booking counts, and now, every agent does too.
