MANAGEMENT

It’s the time of year when hotel sales leaders are finalizing their budgets for the coming year, and 2022 is certainly a challenging one to set sales goals based on…

A lot of leaders, including some with decades of experience who work at top-tier companies, do not fully understand the difference between “hospitality” and “guest service.” Industry expert Doug Kennedy…

Right from boosting sales to improving customer relations, it is evident how technology plays an indispensable role in the hotel industry today. And while we talk about the importance of…

Guest writer Jackie Douglas, President, Hospitality Sales & Marketing Association International (HSMAI) shares her insights and practices which the hospitality industry has learnt from COVID. The Hospitality Sales & Marketing…

Sherri Kimes & Dave Roberts from Cornell University School of Hotel Administration shares their research analysis on post-covid-19 and how the hotel industry has responded to it. This research was…

As hotels come out of what has to have been the most tumultuous year our beloved industry has ever faced, it is important now more than ever to have the…

Efficient distribution is fundamental for the long-term health of your hotel. Let’s look into an efficient hotel distribution strategy, that enables the building of an optimal channel mix and tips…

Knowing who you’re up against is half the battle won. According to research, correct positioning against the right competitors can bump up the success rate by 50%. But how do…

All hoteliers want more direct bookings more than any type of bookings because at the end of the day that is full profit going directly into their pockets with no…

Being able to identify, segment and target your property’s customers is half the battle won. Nite & Day Mangga Besar Jakarta Hotel manager, Bottor Jimmy Situmeang provides an overview of…