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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

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      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

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      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

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      The Domain Hotel and Spa, Bahrain

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Hotel Acronyms Aren’t as Bad as You Think

21 June 2017
Hotel Acronyms - STAAH Blog

IBE, PMS,CTA, ADR… lost in the world of hotel acronyms? You’re probably not alone. So, we’ve put this handy guide of key acronyms you’ll come across as a hotelier.

ADR (or ARR): Average Daily Rate, or Average Room Rate. It is calculated by dividing the revenue generated from hotel rooms sold by the total number of rooms sold.

ADS (or IDS) – Alternative Distribution System or Internet Distribution System includes the Internet and other non-GDS electronic channels for hotel distribution.

AI (and VR): Not quite hospitality terms, but it is important for hoteliers in the 22nd century to get familiar with Artificial Intelligence and Virtual Reality – they are set to redefine how we do business.

ARI: Average Rate Index (your ARR versus the ARR of your competitors).

BAR: Best Available Rate. These are the ‘best available’ rates at the time of booking, usually priced based on demand.

CM: Channel Manager. An application that distributes available rooms and rates across multiple online travel agents, increasing distribution and revenue.

CRS: Central or Computerised Reservation System; the system that facilitates and automates your booking process.

CTA: Closed to Arrival. A guest cannot book this date if their stay begins on this date. If their stay includes this date, but does not begin on it, then it would be bookable.

CTD: Closed to Departure. A specific set of days guests cannot make their reservation for with these dates as check-out.

CVB: Convention & Visitors Bureau.

DBB: Rates that include dinner, bed and breakfast.

FIT: Free & Independent Traveler.

FOH: Front of House. Generally, refers to staff in the reception area.

GDS: Global Distribution System.  A network that enables automated transactions between travel service providers (mainly airlines, hotels and car rental companies) and travel agencies.

GOP: Gross Operating Profit (total revenue less expenses).

GOPPAR: Gross Operating Profit Per Available Room. It is calculated by dividing GOP by total number of rooms available.

HCD: Hotel Content Database. This is the content management system used to distribute static information about hotels to third parties such as GDS, IDS and OTAs.

IBE: Internet Booking Engine. IBE allows guests to book rooms directly to the hotel.

L2B / L2B Ratio: Look to book. The ratio of people who visit your website or CRS (Central Reservations System) divided by the number of reservations received.

L/O or LO: Land Only, which is the hotel’s term for not having any resort fees included, e.g. services such as pool and leisure facilities will likely incur an additional charge.

LOS: Length of Stay. MLOS is Minimum Length of Stay.

MICE: Meetings, Incentives, Conventions & Exhibitions.

MPI: Market Penetration Index. A measure your hotel´s occupancy compared to the average market occupancy levels (also referred to as market share). Your occupancy/Compset occupancy X 100.

NS: No Show – a guest who doesn’t show up despite having a reservation.

Occ: Occupancy or rate of occupancy of a hotel at any given time.

OTA: Online Travel Agent. OTAs are online companies who’s websites allow consumers to book various travel related services directly via Internet.

PMS – Property Management System. A comprehensive software application used to cover objectives like coordinating the operational functions of front office, sales and planning, reporting etc.

PPPN: Per Person, Per Night. PRPN is Per Room Per Night.

PAR: Per Available Room.

RevPAR: Room Revenue Per Available Room. Calculated by dividing the gross room revenue by the number of rooms, it is one of the most important performance indicators.

RGI: Revenue Generator Index. Comparison of your hotel’s RevPAR to the average RevPAR in the market.

RMS: Rate Management System.

RO: Room Only

ROH – Run of House. No room has been allocated to a guest before arrival, so they will get any room available on arrival or a flat rate for which a property agrees to offer any of its available rooms.

SOPs: Standard Operating Procedures.

SRP: Special Rate Plan.

TAC: Travel Agent Commission.

Hotel Acronyms Aren’t as Bad as You Think was last modified: November 8th, 2022 by staah

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