In today’s digital age, online reputation is crucial for the success of any business, especially for hotels. STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction.
With its numerous features, STAAH ReviewMinder provides hoteliers with valuable insights into guest feedback, enabling them to make data-driven decisions to improve their services and boost their online reputation.
Let’s look at the awesome features which make it a must-have for hotels:
Centralized dashboard
With this feature, hoteliers can monitor guest reviews and feedback across multiple channels, including TripAdvisor, Airbnb, Booking.com, Google, Expedia, Agoda and many more OTA’s, in one central dashboard. This saves hoteliers a lot of time and effort, as they don’t have to log in to multiple portals to monitor their online reputation.
Sentiment analysis
This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral. This enables hoteliers to quickly identify areas of improvement and take corrective action to improve guest satisfaction.
Automated Review Collection with Customised templates
It provides an automated review collection process, which sends out review requests to guests via email with customized templates. This makes it easy for hoteliers to gather more reviews and improve their online reputation. The platform also sends automated alerts to hoteliers when new reviews are posted, enabling them to respond promptly to guest feedback.
Real-Time Alerts
The platform sends automated alerts to hoteliers when new reviews are posted, enabling them to respond promptly to guest feedback.
In-depth reporting
The platform’s in-depth reporting feature provides hoteliers with key data points, including the Source and Competitor Category Score, Scores & Reviews, Sentiment Performance, and Most Recent Reviews. The Review Count Chart visually represents the number of reviews a hotel has received over time. This data can help hoteliers to make data-driven decisions and improve their services to boost guest satisfaction.
Review response management in one central location
STAAH ReviewMinder also allows hoteliers to respond to guest reviews directly in one central location without logging into various portals, saving time and effort. This feature is particularly useful for hotels that receive a high volume of guest reviews and feedback.
Competitive benchmarking
The platform allows hoteliers to compare their online reputation against competitors in the same market, providing valuable insights into industry trends. This data can help hoteliers to make informed decisions and stay ahead of the competition.
Keyword Search
STAAH ReviewMinder’s keyword search feature lets hoteliers quickly and easily monitor online reviews for specific keywords or phrases. This feature enables businesses to identify common themes and trends in customer feedback, helping them to make data-driven decisions and improve customer satisfaction.
Collect Reviews via QR code
The platform also enables hoteliers to collect customer reviews using QR codes. By simply displaying a QR code at their physical location or on marketing materials, businesses can encourage customers to leave reviews quickly and easily.
Mobile App
With its mobile app, hoteliers can monitor guest reviews, respond to feedback, and receive real-time alerts when new reviews are posted. The app’s user-friendly interface makes it easy to navigate and stay on top of guest feedback, even while away from the office.
Integration with other hospitality solutions
STAAH ReviewMinder integrates seamlessly with other hospitality solutions, including STAAH Booking engine, STAAH Instant website and few Property Management System (PMS)to provide a complete end-to-end solution for hoteliers.
STAAH ReviewMinder is already successfully being used by properties around the world. Talk to your STAAH account manager today about how you can take charge of your property’s online reputation with ReviewMinder or schedule a free demo today here