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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

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      Connect with Expedia – Expand Your Reach…

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      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

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      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

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Thoughtful Thursday: ReviewMinder Users Can Now Manage, View and Respond to Airbnb Reviews

24 February 2022
ReviewMinder Blog Airbnb

ReviewMinder users can now manage, view and respond to Airbnb reviews


STAAH customers subscribed to ReviewMinder (Online reputation management system), who have Airbnb connected as a channel via STAAH will now be able to the following for Airbnb reviews:

  • View their Airbnb reviews on ReviewMinder
  • Reply to their Airbnb reviews from ReviewMinder
  • Airbnb hosts can initiate and post a guest review 

How to reply to a guest on from ReviewMinder?

  1. Click on ‘Reply Via Channel’
  2. Enter reply on the popup text box

Airbnb has a restriction allowing hosts to respond to reviews within 30 days of receiving reviews.  

Post 30 days, it is not possible to respond.

 

RM Airbnb

A record of a response from the host is stored and is visible in ReviewMinder.

RM Airbnb Record

How can hosts initiate reviews from ReviewMinder?

last image staah 1

  1. Click on ‘Host Reviews’
  2. When a reservation ends, Airbnb will provide a popup box to review the guest
  3. Click on ‘Review the guest’ to post a review
  4. Host will see a list of valid review objects.

The review window is only for 14 days. Reviews cannot be submitted after the review window has ended.

Where is this feature available on ReviewMinder?

It is in the Feedback module.

Where is this feature available

 


Among the growing list of websites monitored by ReviewMinder are Google, TripAdvisor, Expedia, Booking.com, Airbnb Hotels.com, CTrip, Agoda, MakeMyTrip, etc.

Find out more about ReviewMinder here or Schedule a Free Demo today at sales@staah.com

 

ReviewMinder Extranet

Thoughtful Thursday: ReviewMinder Users Can Now Manage, View and Respond to Airbnb Reviews was last modified: June 9th, 2022 by Nashi Dasgupta

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