ReviewMinder users can now manage, view and respond to Airbnb reviews
STAAH customers subscribed to ReviewMinder (Online reputation management system), who have Airbnb connected as a channel via STAAH will now be able to the following for Airbnb reviews:
- View their Airbnb reviews on ReviewMinder
- Reply to their Airbnb reviews from ReviewMinder
- Airbnb hosts can initiate and post a guest review
How to reply to a guest on from ReviewMinder?
- Click on ‘Reply Via Channel’
- Enter reply on the popup text box
Airbnb has a restriction allowing hosts to respond to reviews within 30 days of receiving reviews.
Post 30 days, it is not possible to respond.
A record of a response from the host is stored and is visible in ReviewMinder.
How can hosts initiate reviews from ReviewMinder?
- Click on ‘Host Reviews’
- When a reservation ends, Airbnb will provide a popup box to review the guest
- Click on ‘Review the guest’ to post a review
- Host will see a list of valid review objects.
The review window is only for 14 days. Reviews cannot be submitted after the review window has ended.
Where is this feature available on ReviewMinder?
It is in the Feedback module.
Among the growing list of websites monitored by ReviewMinder are Google, TripAdvisor, Expedia, Booking.com, Airbnb Hotels.com, CTrip, Agoda, MakeMyTrip, etc.