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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

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      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

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      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

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      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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Leading Through Crisis

13 May 2020
Leading through crisis

How the executive teams respond today will define their company’s tomorrow.  Here are some insights on how leaders should respond at this time.


People first

Leading through crisis

He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata.

This popular Maori phrase means “What’s the most important thing in this world? It is people, it is people, it is people.” The phrase has guided New Zealand leaders for decades and it is one every leader should put centre and front when responding to a crisis. Put the safety of your staff before business. Connect with them at a human level. Ask about their families. Make working with your organisation flexibly a reality. Provide support to those who cannot work flexibly. Stabilising your workforce is the first thing you must do. It’s people who futureproof your business.

Simple and clear communication

Leading through crisis

What has won New Zealand Prime Minister Jacinda Ardern accolades around the world? Her regular and clear communication. She stands up every day to front the country and keeping them informed – even admitting when she does not have clarity. This is exactly what your staff, suppliers and guests expect of you. You may not yet know when you will re-open, which facilities will be permanently shut down, your rates, your operational cost … Yet, it is important that you communicate this and the fact that you are collecting information for a continuity plan to your stakeholders.

Prioritise, but decentralise

Centrally set out a clear set of priorities but implement them with a high degree of autonomy for your team leaders. In a dynamic situation, overly centralising decision-making hobbles the organisation’s ability to respond quickly and effectively. Effective leaders empower their team to make the best decisions they can, bearing in mind a clear set of enterprise priorities, such as keeping employees safe and behaving ethically toward guests. Be non-binary in your problem-solving Look beyond teenage-style decision-making – do I/ don’t I. There are other options and you need to push your team (and yourself) to be creative and find those solutions. For example – if you’re faced with losing your trained staff, think of cutting hours across the board rather than fire a few.

Looking ahead

Leading through crisis

Business is hard. Even zero for many of us. However, to ensure continuity you need to re-think your business model. Think beyond your annual plan to how you can seize this opportunity to re-shape your business. What opportunities exist in this new environment? If you have a pandemic plan already in place, great! Activate it. If you don’t, put one in place. Thinking out of the box is critical.

It may seem impossible and you will need to scratch the bottom of the barrel for it, but it is important to keep investing in essentials such as your infrastructure, maintenance and even basic marketing.


What leadership qualities have stood out for you? Help us spread the word by sharing on marketing@staah.com

Leading Through Crisis was last modified: October 26th, 2022 by staah

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