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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

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      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

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Tips To Make Your Hotel Stand Out in 2020

17 January 2020
hotels in 2020

The hospitality business has always been a competitive one. Now, with the arrival of platforms like vacation rentals,& BnB; hotels, lodges and guesthouses alike will have to up their game even further to stand out. Hotel marketing coach Are Morch shares his tips.


Whether your establishment caters for 5 or 500 guests, we take a look at innovative ways you can get noticed, improve your image and reputation, and ultimately get more bookings. Here are ways to keep you on track for 2020:

1) Encourage your customers to leave a positive review online

Tips To Make Your Hotel Stand Out in 2020

Today’s savvy consumers are all too aware that the things they read online don’t always reflect the facts – especially if you’re trying to sell them something! This is one of the reasons online reviews (or ‘social proof’) from members of the public who have experience with a product – or have stayed at a hotel – have started playing such a huge role in people’s buying decisions.

When deciding between your hotel and a competitor with similar nightly rates, the number, and quality of positive online reviews may well be what swings a potential guest. It’s therefore crucial that you get as many happy guests as possible to take the time to leave you a nice review.

Some of the ways you can do this include sending a polite follow-up email a few days after your guests have departed making sure they got home safe and asking them for any feedback on how you could improve. In the email, include a link to your profile on any booking sites you use, and mention that you’re happy to offer a discount off their next visit (or possibly any friend they refer) in exchange for their effort.

Coming up with something to say isn’t always easy, so give a few prompts to get them started! What did they enjoy the most about your establishment? Did they find the rooms comfortable, and what was the level of service like? Did they take part in any local activities or visit any attractions they’d recommend to other visitors?

Remember also that any positive comments you receive offline, such as when visitors sign the guestbook, can also be written up as testimonials on your website, and shared on your social media pages.

2) Middle of the quiet season? Offer a free room upgrade

Who doesn’t love a free upgrade?! If you’ve got bigger or better-equipped rooms sitting empty outside of peak season, then give your guests a super pleasant surprise and upgrade them at no extra charge. They’re certain to rave about your hotel, and the VIP treatment they received, to their friends in return.

3) Cater to business and tech-savvy travelers

In this connected age, it’s becoming unusual for a hotel not to offer free Wi-Fi. Whether your guests are traveling for work or simply want to touch base with their loved ones back home via Skype, make sure it’s easy for them to get online. On arrival, make sure they know where to find the Wi-Fi password, and include it on room brochures and welcome packs.

If you’ve got a group of conference delegates staying with you, go the extra mile and find out if they need assistance with travel arrangements, computer rental, or administrative services during their visit. The more you can organize on your guests’ behalf, the more likely they are to recommend you to colleagues and connections.

4) Be a treasure trove of information for your guests – both online and in-person

Hotel Stand Out in 2020

Hotel operators aren’t just in the business of providing accommodation, you’re also selling an entire destination. Aside from the usual tourist activities in your area, make sure you know where your guests can find any amenity they might be looking for. Where can they take their kids for a day out, have their hair done, find a library or post office, or get in a workout or some retail therapy?

If a guest asks a question you don’t know the answer to, go out of your way to find out on their behalf. After you’ve done your research, write up your findings and publish them on your website. Every question a guest asks, or which netizens asks about your area online (sites like Quora are a good place to find these) can be sources of inspiration for website content. And the more great content you have on your website, the better for your search engine ranking and digital marketing efforts.

5) Leverage the power of visual content

Photos rarely do a room or a picturesque setting justice. Find a talented videographer in your area, and create a short video tour of your best room, dining areas, and location. Aside from quality images of your establishment itself, make use of great shots of any famous local landmarks or wildlife found in your area. After all, you’re trying to sell an experience, not just accommodation.


This article has been supplied by Are Morch from his blog. 

About Are Morch

are morch

Are Morch is a Hotel Marketing Coach driven by his passion and love for Hotels. He provides dedicated high-value Social Media marketing services for the Hotel Industry. Together with his Social Media management team, his mission is to help Hotel brands achieve rapid growth and a dominant presence in the ever-changing digital landscape.

Tips To Make Your Hotel Stand Out in 2020 was last modified: October 31st, 2023 by staah

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