Another stellar addition to STAAH’s industry-leading applications, ReviewMinder helps you easily gather online guest reviews and improve your brand reputation.
A cloud-based application, ReviewMinder by STAAH monitors reviews across multiple sites, alerting you to new reviews and allowing you to manage or respond through an efficient and intuitive dashboard. Its long list of features also includes the ability to send customised emails to guests and actionable insights.
“Review websites have a significant impact on how travellers choose their accommodation. According to a TripAdvisor survey, nearly 83% users referenced a review before booking*,” says STAAH’s founding director, Gavin Jeddo.
“Because consumers are interacting with these online reviews throughout their booking journey, it is important for businesses to make sure guest feedback is easy to find and showcased at every step of the booking process – and even after departure. ReviewMinder is an easy enabler of this process and is designed to put you in a position to take control of your brand’s online reputation.”
Among the growing list of websites monitored by ReviewMinder are Google, TripAdvisor, Expedia, Booking.com, Hotels.com, CTrip, Agoda, MakeMyTrip and Goibibo. Reviews from these sites are pulled into your dashboard, a highly visual platform that has been efficiently designed to help you track, manage and analyse reviews. Reviews can easily be shared to your social platforms. You can even send direct and completely customisable emails to guests welcoming them to your property and requesting for feedback.
Similar to other STAAH products, ReviewMinder provides detailed analytics of your reviews. You can even compare ratings with those of your competitors. Presented through easy-to-read graphs, the application makes it extremely simple to take action based on the insights.
ReviewMinder by STAAH is already successfully being used by properties around the world. Talk to your STAAH account manager today on how you can take charge of your property’s online reputation with ReviewMinder.