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  • MANAGEMENT
    • OTA commissions – can you cut back?

      Top 5 Questions Your Hotel Reservations Team…

      9 hotel pricing strategies you should know…

      An In-depth Guide to Hotel Revenue Management

      Upselling – The New Challenge for Hoteliers…

  • Marketing
    • Hotel marketing | 11 Tips to Kickstart…

      Hotel marketing | Local SEO cheat sheet…

      Digital Marketing: 10 Things Hoteliers Should Be…

      6 Hotel Marketing Trends to try for…

      Top Hospitality & Travel Marketing Trends You…

  • Tips & Trends
    • 5 reasons why you need a cloud-based…

      The 2022 guide to increasing your hotel’s…

      Revenue Management – where is all of…

      OMG! The Quirkiest Homes On Airbnb

      STAAH Get Google – Your questions answered

  • News
    • MEET THE TEAM: WIPARAT, BUSINESS DEVELOPMENT MANAGER,…

      Thoughtful Thursday: Easily Manage your Booking.com Content…

      STAAH Product Updates June

      The Big Travel Rebound Kuala Lumpur &…

      STAAH Integrates with Situ – a leading…

  • Vacation Rentals
    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

      Digital marketing for hotels & vacation rentals…

      Don’t let energy bills soak up your…

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    • No more inventory glitches for Le ROI…

      How STAAH helped Escapades at Midhill in…

      Lift in direct bookings & customer satisfaction…

      Hotel Polo Towers Group Maximize Growth &…

      Crescent Spa & Resorts Saw Average Annual…

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    • All BLAAH BLAAH @STAAH e-Books Podcast Testimonials Webinars

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

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      BLAAH BLAAH @STAAH with Tunku Iskandar

      STAAH E-Guide: A-go-to-Communication Guide for Vacation Rentals

      STAAH e-Book How To Set Up Your…

      Opening Checklist post COVID-19: Things To Keep…

      EBOOK: BEGINNERS GUIDE TO REVENUE MANAGEMENT

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

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      STAAH Product Masterclass – Series 1 How…

      STAAH Webinar Utilize Integrated Technology Ecosystem to…

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Meet the Team: Iris Quah, Senior Online Strategy Manager

18 May 2018
Iris Quah, Senior Online Strategy Manager

A decade and a half into the industry and Iris remains as passionate about travel as she was when she first started out. Putting her traveller hat on to provide insightful solutions to clients comes easy to Iris.


Tell us a bit about your career in hospitality and the journey to STAAH.

I have now spent 15 exciting years in the travel industry – never a dull moment here! I began my career at a local travel agency [Kuala Lumpur] and have ticked off many aspects and big brands in travel sales and distribution over the years. Asia Experience Tour gave me experience on the wholesale side of travel while with Amadeus I understood the ins and outs of GDS.

I spent two years with a BPO on an Expedia-linked project before moving into Booking.com followed by a stint at Traveloka. STAAH happened about two and a half years ago. Here I help find solutions within the STAAH repertoire of products to help properties – small, medium or large unleash their true online potential.

Talk about your shift from back end to front end of hospitality.

 This was a big shift for me, and definitely not one I was confident about. It would not have been possible without the support by a stream of managers who believed in me and gave me the opportunity to grow into a front end, people-facing role. I am no longer afraid of meeting people and striking up a conversation; in fact it is a part of my job I love the most.

 What do you like most about STAAH and your job?

The strong working relationship with colleagues from different countries is something very special. During challenging times, you can always rely on guidance and help from team members around the world.

I also enjoy the opportunity to meet accommodation providers of all sizes and from various parts of the country, understand their needs and market trends, and offer solutions that help them multiply their reach. STAAH has a high-quality collection of products that help hoteliers around the world boost their sales and improve efficiencies; I am incredibly proud to be a part of this growth.

What is your hospitality success mantra?

Be sincere. Be kind and always listen to understand the needs before providing solutions.

Tell us about your interests outside STAAH. Do they help you do your job better?

Outside of work, I love spending time with my family. Weekends and holidays with my family, especially my daughter and husband, are priceless. My love for travel sees me jet-setting around the world – and within the country – at least once or twice a year. The holidays definitely recharge me for the job.

Meet the Team: Iris Quah, Senior Online Strategy Manager was last modified: April 21st, 2020 by staah

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