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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

      Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

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      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

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      STAAH ReviewMinder Playbook

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6 Key Tips to Offer Exceptional Guest Experience

24 January 2024
6 Key Tips to Offer Exceptional Guest Experience 4

Creating an optimized guest experience in hotels revolves around ensuring that each guest feels genuinely welcomed, satisfied, enriched and that they perceive their stay as a worthwhile investment. Let’s explore ways to offer great guest experience in today’s hospitality industry


The uniqueness of a good guest experience is crucial and accommodation providers should aim to craft lasting memories for each individual. This commitment extends throughout the entire customer journey, right from the initial research and booking stages to the post-stay period.

Here are six tips to offer exceptional guest experience to your guests

1) Booking: Understand Your Guests

Begin the personalized journey for your guests right from the booking stage by knowing their purpose for staying at your hotel. Whether they are business travelers, a couple seeking a getaway, or a family, understanding their needs is crucial. To enable a more personalized experience, invest in technology that centralizes guest data, ensuring it can be leveraged at every touchpoint in their journey. Make the booking process seamless and straightforward, as it represents one of the initial interactions a guest has with your hotel.

6 Key Tips to Offer Exceptional Guest Experience 3

2) Check-in: Engage Your Guests

Recognize the significance of first impressions during the check-in process, a vital stage in the guest journey. Ensure your staff warmly engages guests, utilizing technology to streamline administrative tasks and allow more time for meaningful interactions. Even in a contactless check-in scenario, as seen in the Covid era, the guest experience remains pivotal. Adopting this new approach signals to guests that their safety is a priority, fostering a sense of security.

3) Stay: Delight Your Guests

Hotel staff and guest

Today’s guests seek delightful surprises that exceed their expectations. Achieving this level of engagement requires a holistic understanding of the guest through data utilization. Whether through in-app prompts or in-person interactions, guests should feel that their experience is genuinely cared for, with intelligent use of their data enhancing their stay.

4) Things to Do: Empower Your Guests

In response to the demand for authentic experiences, empower your guests with information about local attractions and activities. Utilize guest data to proactively recommend personalized suggestions, extending the guest experience beyond the hotel’s premises to the surrounding area.

5) Feedback: Listen to Your Guests

Active listening is a fundamental aspect of guest service. Acknowledge and address special requests, assuring guests that their needs are being attended to promptly. Clear communication is essential, emphasizing the importance of training staff to be attentive listeners and effective communicators. Pay close attention to online reviews, expressing gratitude for positive feedback and responding constructively to negative reviews.

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6) Check-out: Understand Your Guests

Utilize robust qualitative and quantitative analysis to comprehend guest expectations in exchange for their loyalty. Recognizing and appreciating loyal guests increases the likelihood of their return and advocacy.


Start by focusing on high-impact, high-value, and low-effort wins. Think ambitiously about guest experience but start with manageable steps, iterating frequently to ensure continual growth and improvement.

6 Key Tips to Offer Exceptional Guest Experience was last modified: January 24th, 2024 by Nashi Dasgupta

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