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STAAH Blog

  • Home
  • MANAGEMENT
    • The Role of a Hotel Revenue Manager:…

      Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

      Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Thoughtful Thursday – Drive More Bookings with…

      Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

  • Success Stories
    • Kenyan hospitality group’s smart switch to STAAH

      Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

      Pramana Experience (Indonesia)

      Merusaka Nusa Dua, Bali (Indonesia)

      Acappella Suite Hotel (Malaysia):

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      STAAH Webinar: From Search to Stay: Maximize…

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      STAAH Webinar: Manage Revenue Mastery: How to…

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How to successfully manage your hotel remotely?

25 May 2022
How to successfully manage your hotel remotely 4

Pre-pandemic, remote hotel management was a fad. Now it has become a baseline for a successful hotel operation.


In a time when travel is severely curtailed and profit margins are non-existent, it’s more important than ever to keep unnecessary staffing to a minimum in an industry that has historically required an on-site personal touch. Is there a way to manage your hotel at least somewhat remotely without compromising the quality of service provided to your guests?

The answer is yes.

How to successfully manage your hotel remotely 2 scaled

Technology is more important than ever before

Modern technology has enabled many stages of hotel management to be carried out completely without a hotel staff being there. Let’s see how.

Bookings.

A booking engine allows guests to book your property anytime and from anywhere without any support from hotel staff.

For back-office staff managing the booking process, a cloud-based channel manager and property management system allows remote, on-demand access to control and manage operations, giving you the ability to deal with everything from the booking request to invoicing, confirmations, rate changes, promotions and availability.


Looking for a Booking Engine to drive more bookings? Find out here


Contactless check-in.

work remotely with smar technology 2 scaled

It’s fast. It’s convenient. And it is a no-touch entry into a hotel. Concierge service is becoming less relevant with apps and platforms that are enabling guests to check-in remotely. With all important guest data needed for check-in already saved in the property management system (PMS), guest management becomes a breeze.

Guest service.

There are a number of apps that can be easily plugged into a hotel’s operations, allowing guests to order food, book facilities, etc without leaving their room. When combined with service improvements such as contactless delivery of food, minimal to no staff to manage facilities, automated entry codes to facilities, serving guests requires almost no contact. Depending on how you implement it, this does not necessarily equate to loss of personal touch in guest service.

Maintenance.

Avoid operational impact due to equipment failures by maintaining a regular task list of all equipment with a communication or alert going out to relevant employees when there is a glitch. In general, beyond equipment, software can be used for task assignment and setting priorities for everyday operations, further reducing the need for excessive staff on premises.

Smart room technology.

3d rendering modern interior controlled by smartphone app scaled

including smart energy management (thermostats and occupancy sensors, etc), smart reserved parking, mobile room keys, room service apps and similar applications are reshaping the hospitality sector and need for staff for what was previously thought to be a “human” job.

Wrapping up: technology that needs to form part of your toolkit

Technology streamlines operations, maximises productivity and reduces hurdles that would otherwise cause friction for guests. It also reduces staffing needs of a hotel. Here are some technology platforms that are essential to your operational stack to achieve your remote hotel management goals.

  1. Cloud-based booking engine to acquire and convert online guests anytime, anywhere
  2. Cloud-based channel manager for remote management of rates and availability across multiple channels
  3. Cloud-based property management system (PMS) to control operations anytime and from anywhere
  4. Mobile-based concierge apps for guest service

Trends for working remotely and lessening personal contact will continue to evolve the hotel experiences for guests. Get a head start and begin to implement these hospitality technologies today.


Need help in finding the right technology solution for your property? Our team can assist you. Book a 30 min FREE DEMO here

Manage Hotel Remotely

How to successfully manage your hotel remotely? was last modified: June 9th, 2022 by Nashi Dasgupta

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