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  • Home
  • MANAGEMENT
    • OTA commissions – can you cut back?

      Top 5 Questions Your Hotel Reservations Team…

      9 hotel pricing strategies you should know…

      An In-depth Guide to Hotel Revenue Management

      Upselling – The New Challenge for Hoteliers…

  • Marketing
    • Hotel marketing | 11 Tips to Kickstart…

      Hotel marketing | Local SEO cheat sheet…

      Digital Marketing: 10 Things Hoteliers Should Be…

      6 Hotel Marketing Trends to try for…

      Top Hospitality & Travel Marketing Trends You…

  • Tips & Trends
    • 5 reasons why you need a cloud-based…

      The 2022 guide to increasing your hotel’s…

      Revenue Management – where is all of…

      OMG! The Quirkiest Homes On Airbnb

      STAAH Get Google – Your questions answered

  • News
    • MEET THE TEAM: WIPARAT, BUSINESS DEVELOPMENT MANAGER,…

      Thoughtful Thursday: Easily Manage your Booking.com Content…

      STAAH Product Updates June

      The Big Travel Rebound Kuala Lumpur &…

      STAAH Integrates with Situ – a leading…

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    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

      Digital marketing for hotels & vacation rentals…

      Don’t let energy bills soak up your…

  • Success Stories
    • No more inventory glitches for Le ROI…

      How STAAH helped Escapades at Midhill in…

      Lift in direct bookings & customer satisfaction…

      Hotel Polo Towers Group Maximize Growth &…

      Crescent Spa & Resorts Saw Average Annual…

  • Resources
    • All BLAAH BLAAH @STAAH e-Books Podcast Testimonials Webinars

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

      Smart Distribution & Building a Resilient Business…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      BLAAH BLAAH @STAAH with Tunku Iskandar

      STAAH E-Guide: A-go-to-Communication Guide for Vacation Rentals

      STAAH e-Book How To Set Up Your…

      Opening Checklist post COVID-19: Things To Keep…

      EBOOK: BEGINNERS GUIDE TO REVENUE MANAGEMENT

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

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      STAAH Product Masterclass – Series 1 How…

      STAAH Webinar Utilize Integrated Technology Ecosystem to…

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How STAAH helped Escapades at Midhill in Malaysia turn around their business

18 July 2022

For Escapades at Midhill, managing multiple vacation rentals was a nightmare … till the STAAH channel manager came along.


Escapades at Midhill are a collection of 28 premium homestay units at Genting Highlands, Pahang in Malaysia. Highly rated by guests, the homestay is popular among local and international guests looking for a clean and cosy stay with modern amenities to ensure a comfortable stay.

The properties are managed by Kenny Ngoi, who has a passion for vacation rentals and providing the highest standard of service, which sets his portfolio of properties apart from other vacation rentals in the area.

The challenge

When it came to marketing, Kenny opted for a common strategy adopted by vacation rentals: being present on the most well-known listing platforms in order to have as much visibility as possible with the existing traveller database on these sites.

The strategy was right, but with 28 properties listed across four key booking platforms (Airbnb, Booking.com, Agoda Homes and Ctrip), managing updates was a nightmare for Kenny.

“Everything was done manually, including changing the allotment, availability and pricing,” says Kenny. “The whole process was really time-consuming, and it was easy to make mistakes. Double-booking was not uncommon, and this was not a good thing for our brand and service.”

The solution

Kenny had heard of channel management from others in the industry. After a demo with the STAAH team, he was convinced that this was the solution he required to end his distribution woes. It was simple to use, connected to all online travel agents (OTAs) he used to sell his properties and was cost-effective.

The set-up was simple with hands-on support from the STAAH customer support team to map every unit to his chosen OTAs. They offered great tips to optimise his listings and trained him on STAAH’s vacation rental channel manager to grow his revenue.

18% growth in bookings

Since moving to STAAH, Escapades at Midhill saw an increase in bookings by 18%.

“Easy management of availability and rates has certainly played a part in this increase as updates have been quick, timely and seamless across all channels,” says Kevin.

His distribution decisions have been based on channel insights that are easy to access from the STAAH dashboard, available on desktop and the STAAH mobile app. The app has been handy to check bookings and arrivals on the move, helping improve service standards.

“With STAAH, managing 28 units is not quite the nightmare it previously was. I would definitely recommend vacation rental owners to consider it if they want to grow their business,” says Kenny.


To find out more about Escapades at Midhill visit here

How STAAH helped Escapades at Midhill in Malaysia turn around their business was last modified: July 18th, 2022 by Nashi Dasgupta

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