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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

      Pramana Experience (Indonesia)

      Merusaka Nusa Dua, Bali (Indonesia)

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6 Hospitality books that you need to have on your reading list!

30 August 2019
Hospitality Books

Books may seem a thing of the past these days, when everything seems to be in digital format and accessible online. But we have found some amazing books that you will want sitting on your actual bookshelf.


There’s no better place to get good training in a short amount of time than to crack open a book written by someone who has mastered the art of running a hotel. We’ve compiled some of the best hospitality books out there that every owner of a hotel or staff who works in the hospitality industry should bury their heads in!

Be our Guest: Perfecting the Art of Customer Service, by The Disney Institute and Theodore Kinni

Be our Guest: Perfecting the Art of Customer Service, by The Disney Institute and Theodore Kinni

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.

This book will help hoteliers approach customer service in non-typical and effective ways to deliver an experience that goes beyond the standard expectation.

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, by Micah Solomon

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, by Micah Solomon

The Heart of Hospitality is an essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.

Using Micah Solomon’s book, readers will come to appreciate that the newest innovation in hospitality isn’t technology. The newest innovations in the hotel industry will come from the way a hotel treats its customers.

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company, by J.W. “Bill” Marriott, Jr

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company, by J.W. “Bill” Marriott, Jr

In Without Reservations, global business leader and hotel industry icon J.W. “Bill” Marriott, Jr., shares both the story of and the recipe for the success of Marriott International, one of the world’s leading hotel companies.

Without Reservations is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold of this giant empire.

Check-In Check-Out: Managing Hotel Operations, by Gary K Vallen and Jerome J Vallen

Check-In Check-Out: Managing Hotel Operations, by Gary K Vallen and Jerome J Vallen

Extensively revised to reflect the industry’s rapid changes, this widely popular guide presents rich detail about best practices and future directions in the hotel industry, while offering the widest coverage of any book in the field.

Readers gain an intuitive understanding based on the flow of the guest’s experience, from reservation, arrival, and registration, to service purchasing, departure, billing, and recordkeeping.

Contagious: Why things catch on, by Johan Berger

Contagious: Why things catch on, by Johan Berger

In Contagious, Berger reveals the secret science behind word-of-mouth and social transmission. He provides a set of specific, actionable techniques for helping information spread—for designing messages, advertisements, and content that people will share.

Down and Out in Paris and London, by George Orwell

Down and Out in Paris and London, by George Orwell

You’ll find a story here that reveals the journey of working your way up through the hospitality industry and the importance of thinking about the staff at all levels of a business.

It makes you think about how a restaurant and hotel function like a machine with many busy and interdependent components.


If you have any hospitality-related books that you would like to recommend hoteliers, feel free to write to us at marketing@staah.com

6 Hospitality books that you need to have on your reading list! was last modified: October 26th, 2022 by staah

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