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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

      Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

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      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

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  • Free Demo

STAAH Product Updates You Can’t Miss – April 2025

1 May 2025
product update 6

We’re turning up the dial this month with big upgrades across Max V2. From the brand-new Payment Connect and Custom Widget Builder in SwiftBook, to smarter Channel Integrations – every update is built to give you more control, more speed, and more efficiency.Let’s dive into what’s new.


Channel Manager Update

  • Max – Two-factor Authentication (2FA) via Whatsapp

Booking Engine Updates

  • Max V2 – Payment Connect
  • Max V2 – SwiftBook – Custom Widget Builder

Channels

  • New OTA Integrations

Coming Soon

  • SwiftBook – Abandoned Cart Retargeting

Channel Manager Update

1) Max – Two-factor Authentication (2FA) via Whatsapp

channel manager

What’s New?

WhatsApp Number Verification

We’ve introduced a simple process for adding and verifying WhatsApp numbers across user roles:

    • Master Login Users can now add/update their WhatsApp number via Setup > Property Profile > About Us.

STAAH Product Updates You Can’t Miss – APril 2025

    • Sub Users can do so via Setup > Permissions > User Permission, provided they have access to this module.

STAAH Product Updates You Can’t Miss – APril 2025

  • A WhatsApp-based verification process is now live: Once the number is saved, users will receive a WhatsApp message with a verification request. A pending icon indicates unverified status, and users can click to resend the message if needed.
  • Verification is completed by clicking “Approve” in the WhatsApp message.
  • Only one number can be linked per user account.
  • If both WhatsApp and email are enabled, OTPs will be sent to both, using the same code.

Booking Engine Update

Booking Engine Product update

1) Max V2 – Payment Connect

What’s new?

  • New ‘Payment Connect’ page introduced to showcase all payment gateway partners.
  • Highlights preferred partners and promotes self-connect functionality.
  • No change to how payment gateways are currently configured.
  • Existing access redirects to the new ‘Payment Connect’ page.

How to Access ‘Payment Connect’

  • Visit the ‘Payment Connect’ page.

Payment Connect

  • Gateways are displayed in this order:
    • Connected Partners
    • Preferred Partners
    • All Other Partners

Connected Partners

  • Click ‘Connect’ → Pop-up appears with steps.

Connect payment gateway

  • Click ‘Proceed to Connect’ → Redirected to PG setup page.

connect

Additional Notes

  • No changes to existing gateway configuration steps.
  • Kovena and Stripe self-onboarding remains the same via ‘Payment Connect’.
  • Non-hosted gateways (PX Post) renamed to [Gateway Name] Direct (e.g., Windcave Direct).
  • Hosted gateways (PX Pay) renamed without PX Pay (e.g., Windcave).
  • Email alerts are sent to the Partner Services team when a PG is enabled/deactivated.

Special PG Connection Scenarios

  • These 4 gateways require Partner Services team support:
    • CCAvenue
    • Commercial Bank-MPGS
    • Paygate

Settings Update

  • ‘Pay Later’ and credit card type settings (for Hotel Collect) will move to BE Settings at the property level.

Pay Later


2) Max V2 – SwiftBook – Custom Widget Builder

What’s New?

  • Custom Widget Builder is now accessible via Max Extranet (previously via remote URL).
  • Improved ease of use and security.
  • Always has a default widget that can be edited.
  • Create multiple widgets for different requirements.

Where to Access?

  • Path: Max V2 > Booking Engine > Menu > Settings > BE Themes > Widgets

Key Notes:

  • Iframe Support: If the booking engine doesn’t load, enable iframe via the widget’s Edit function.
  • Domain Whitelisting: Unwhitelisted domains won’t be blocked, but booking opens in a new tab. Whitelist via ‘About Us’ in Profile.
  • Custom Widget Builder Remote URL: Widget Builder will no longer be accessible via the old remote link.

Widget Features:

  • Multiple calendar designs, custom labels & fields (e.g., promo code).
  • Support for language, currency, occupancy settings, and custom booking URLs.
  • Configure date, advance purchase, and minimum nights.
  • Manage via the top-right Action Menu (Edit, Copy Script, Preview).


Channels

channels Product update

TA Network (Trip Affiliates)

trip affiliates networkTrip Affiliates Network is a B2B travel tech company offering smart, cost-effective solutions for tour operators, DMCs, and travel agencies. Their platform enhances productivity, connectivity, and revenue. Check out how Trip Affiliates Network can power your travel business today.

Hotelzify

hotelzifyHotelzify is a hotel tech platform helping independent hotels boost direct bookings through custom websites, booking engines, and digital marketing. Empower your property with Hotelzify’s all-in-one growth solution today.


Coming Soon

1) SwiftBook – Abandoned Cart Retargeting

  • Smart Recovery for Abandoned Bookings

If a booker adds a room to cart but doesn’t complete the booking, SwiftBook will now remember their progress.

  • Personalized ‘Welcome Back’ Experience

When the booker returns to the booking engine, they’ll see a non-customisable Welcome Back message and be guided back to where they left off (subject to conditions).

  • Cookie Consent Required

To enable this feature, bookers must accept the cookie policy on the booking engine.

new2 30 4 25

  • No Consent = No Change

If the booker rejects cookies, the experience remains unchanged – no welcome message or booking recovery.

new30 4 25


STAAH CONNECTIVITY INTEGRATION

STAAH Product Updates You Can’t Miss – April 2025 was last modified: May 1st, 2025 by Nashi Dasgupta

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