"reviews"

Your front desk staff is a gold mine for extra revenue. With a little bit of training, they can be trained to convert enquiry calls into bookings. More importantly, being…

Airbnb has more listings than the world’s top five hotel chains combined. Naturally this affects everyone, from the small motel owner to hotel chains, who are now finding new ways…

It doesn’t matter what type of accommodation provider you are, the impression your staff make on a guest or a prospective guest determines whether they’ll be booking, returning, or whether…

There is no lack of platforms where you can learn new and awesome things to help you become great marketers and hosts. LinkedIn’s SlideShare is one such place that will…

Do you know your millennials from boomlets? Is Gen Z driving growth in your segment or are you reliant on the baby boomers? In this post we delve a little…

The goal to create videos for us has never been about promoting products. For videos that resonate, the subject should extend beyond your immediate environment. It should talk about the…

We are excited to share the STAAH top 2017 moments, developments and successes. It was another awesome year with a shining award under our belt and partnerships with the best…

In an ideal world, a hotel’s service would be so efficient that customers would never have cause to complain. The truth is, however, that no system is flawless and increasingly…

Another year has nearly flown by. You are probably in the midst of or getting started on your strategy for the next year. We’ve put together some trends to consider…

Most Important Questions your Reservation Agent should ask. But, there is a reason why the guest has dialed in and not completed the booking online. That’s where your reservation sales…