The Malaysian resort turned to STAAH to resolve its connectivity challenges and saw an immediate increase in bookings once connected.
JSK Mantanani Island Resorts is a tropical oasis with sandy beaches, emerald waters and azure skies that offer an ideal escape and vacation. Everything you’d expect from a Malaysian beach resort. It is located on Mantanani Besar Island, one of the three islands that make up the main island of Mantanani. The resort is about an hour and a half drive from Kota Kinabalu International Airport (KKIA) and a 45-minute speedboat ride from the jetty at Kota Belud.
The resort offers a selection of villas and deluxe rooms with modern amenities. It also boasts a karaoke room, on-site restaurant and bar, dive centre and much more.
Prior to STAAH managing connections with multiple OTAs, ensuring correct inventory allotment and rates was challenging. In addition to this keying in bookings from OTAs into the PMS was cumbersome and prone to errors.
Seamless connection with STAAH
Integration with STAAH unlocked a seamless connection from booking on the OTA to updating the linked property management system (PMS), saving hours for the team to manually enter bookings into the PMS or spend extra on getting a software to connect to the PMS. The integration with STAAH also ensures a two-way XML update of rates, inventory, content (in most cases) and booking details in real-time.
STAAH’s benefits don’t stop at its industry-leading connectivity capabilities. They continue with its rich features that are designed to optimise revenue and support a modern revenue strategy with dynamic pricing and in-depth reporting that is rich in insights. In a data-driven world, these insights are critical to inform rates and inventory that will get a property the best returns. STAAH reports enable a drilldown by channel performance and geo, along with a number of other data filters.
Increased efficiency and revenue growth
Now these processes have become a lot more efficient at JSK Mantanani. The integration of STAAH and the PMS means that reservation data is updated automatically and in real time. At the same time, availability is adjusted across all channels, which reduces the risk of overbookings. Direct bookings are on the rise with the deployment of STAAH’s SwiftBook.
A positive customer experience has been the icing on the cake for JSK Mantanani team. From onboarding to mapping OTAs and ensuring the property is maximising its usage of the STAAH platform, the customer experience team provides friendly and quick support.
The team at JSK Mantanani Island Resort would not hesitate recommending STAAH to other property owners.
Find out more about this property at www.jskmantananiresorts.my