STAAH Blog
  • Home
  • MANAGEMENT
    • What is the optimal distribution mix in…

      How to target Corporate Clients to your…

      GDS – is it relevant for you…

      Hotel budgets: things to keep in mind…

      Hotel revenue management: trends in a post…

  • Marketing
    • 7Ps of Hotel Marketing

      7 Awesome Video Marketing Ideas For Hotels

      Content Marketing Tools for Hoteliers To Try

      Top voucher mistakes hoteliers make and how…

      Hotel marketing | 11 Tips to Kickstart…

  • Tips & Trends
    • STAAH Product Updates June 2023

      8 Essential Reasons to Optimize Your Hotel’s…

      Ensuring Success with Diversity in Hospitality Organizations

      8 Non-Negotiables for a Profitable Hotel Distribution…

      Thoughtful Thursday: Market Insights by Booking.com

  • News
    • Travepic and STAAH form strategic alliance to…

      STAAH Product Updates You Can’t Miss

      STAAH partners with OTA Insight to strengthen…

      STAAH New Integrations 2023

      STAAH Once Again Bags The Airbnb Preferred…

  • Vacation Rentals
    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

      Digital marketing for hotels & vacation rentals…

      Don’t let energy bills soak up your…

  • Success Stories
    • STAAH brings direct revenue success to Philippines’…

      Singing all the way to the bank…

      60% increase in direct bookings for Papua…

      Philippines hospitality marketing group chooses STAAH to…

      Malaysian resort reports a 90% increase in…

  • Resources
    • All BLAAH BLAAH @STAAH e-Books Podcast Testimonials Webinars

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      STAAH Get Google Playbook

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      D Elegance Hotel Johor Malaysia STAAH Testimonial

      Plume Villas New Zealand STAAH Testimonial

      Tunamaya Beach & Spa Desaru Malaysia STAAH…

      de Laxston Hotel Indonesia STAAH Testimonial

      STAAH Webinar Sell More Rooms with Google…

      STAAH Webinar Sell More Rooms with Google…

      STAAH Webinar How to Sell More Rooms…

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

  • Free Demo
LATEST
STAAH Product Updates June 2023
8 Essential Reasons to Optimize Your Hotel’s Booking...
Ensuring Success with Diversity in Hospitality Organizations
8 Non-Negotiables for a Profitable Hotel Distribution Strategy
Thoughtful Thursday: Market Insights by Booking.com

STAAH Blog

  • Home
  • MANAGEMENT
    • What is the optimal distribution mix in…

      How to target Corporate Clients to your…

      GDS – is it relevant for you…

      Hotel budgets: things to keep in mind…

      Hotel revenue management: trends in a post…

  • Marketing
    • 7Ps of Hotel Marketing

      7 Awesome Video Marketing Ideas For Hotels

      Content Marketing Tools for Hoteliers To Try

      Top voucher mistakes hoteliers make and how…

      Hotel marketing | 11 Tips to Kickstart…

  • Tips & Trends
    • STAAH Product Updates June 2023

      8 Essential Reasons to Optimize Your Hotel’s…

      Ensuring Success with Diversity in Hospitality Organizations

      8 Non-Negotiables for a Profitable Hotel Distribution…

      Thoughtful Thursday: Market Insights by Booking.com

  • News
    • Travepic and STAAH form strategic alliance to…

      STAAH Product Updates You Can’t Miss

      STAAH partners with OTA Insight to strengthen…

      STAAH New Integrations 2023

      STAAH Once Again Bags The Airbnb Preferred…

  • Vacation Rentals
    • 7 Tips & Tricks To Make Your…

      Facebook Marketing Tips For Your Vacation Rental…

      Why Guest Screening is important for Vacation…

      Digital marketing for hotels & vacation rentals…

      Don’t let energy bills soak up your…

  • Success Stories
    • STAAH brings direct revenue success to Philippines’…

      Singing all the way to the bank…

      60% increase in direct bookings for Papua…

      Philippines hospitality marketing group chooses STAAH to…

      Malaysian resort reports a 90% increase in…

  • Resources
    • All BLAAH BLAAH @STAAH e-Books Podcast Testimonials Webinars

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      STAAH Get Google Playbook

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      D Elegance Hotel Johor Malaysia STAAH Testimonial

      Plume Villas New Zealand STAAH Testimonial

      Tunamaya Beach & Spa Desaru Malaysia STAAH…

      de Laxston Hotel Indonesia STAAH Testimonial

      STAAH Webinar Sell More Rooms with Google…

      STAAH Webinar Sell More Rooms with Google…

      STAAH Webinar How to Sell More Rooms…

      STAAH PRODUCT MASTERCLASS – SERIES 2 REVENUE…

  • Free Demo

KLoe Hotel, Malaysia Boosts Direct Bookings By 20% With STAAH

14 February 2022
KLoe Hotel STAAH Technology 1

STAAH’s user-friendly booking engine combined with easily administered promotions gave the Malaysian hotel just the booking boost it needed.


KLoé is a boutique hotel for creative nomads. Located in Kuala Lumpur, it boasts magnificent views of the city and is a short walk from many of the city’s tops attractions, including Kuala Lumpur Tower, Pavilion Kuala Lumpur and Berjaya Times Square. Guests can expect top-of-the-line facilities, including air conditioning, complementary toiletries and bidet and free Wi-Fi.

The 85-room boutique accommodation prides itself in creating a safe haven for travellers in an unfamiliar city. This reflects in the kindness of the staff who proudly share their local knowledge and spaces that are inspire you to explore.

The challenge: needed to make bookings simpler for guests

KLoe Hotel STAAH Technology 2

One of the key goals for KLoe Hotel was when they started looking for a distribution technology partner was to increase direct bookings, reducing commissions paid to online travel agents (OTAs).

Guests faced challenges in making bookings as they navigated through their complex system. The administration of promotions was hard and time-consuming for the staff. As a first step to the KLoe experience, its website booking widget lacked the creativity that forms the ethos of the hotel’s brand.

The solution: STAAH ticked all the boxes – and more

STAAH came recommended by other industry professionals and it did not take the KLoe team long to realise this was just the solution they were looking for.

While STAAH’s channel manager helped them streamline online distribution, making it efficient, accurate and highly optimised, the booking engine helped them grow much-needed commission-free direct bookings via their website.

Where previously they faced design and functionality challenges when guests came to book, STAAH made it all simple – for the guests in the front-end and staff in the back-end. Managing promotions, packages and similar offers for smarter, more dynamic distribution was easier. At the same time, a nice-looking booking mechanism for the guests meant fewer users dropped off mid-booking.

Being highly customisable, the STAAH booking engine could be designed to seamlessly fit in with KLoe’s clean branding.

The results were hard to miss

KLoe Hotel STAAH Technology 3

Soon after onboarding with STAAH, its benefits were apparent to the team at KLoe.

Administrative gains – saving time for the staff to upload rates and availability – were felt from day one. Quickly the team realised the value of dynamic rate management and features such as promo codes, revenue management and insightful reporting to inform rate decisions.

Since moving to the STAAH network two years ago, KLoe has seen a growth in online bookings, particularly direct bookings that have increased by 20%.

Along the way, the KLoe team has also been appreciative of the support provided by STAAH’s customer service team. Not only do they respond quickly to technical issues but are proactive in helping them leverage STAAH to its maximum and applying its rich features to make a noticeable impact on the bottom line.

For a start-up accommodation, this support and STAAH’s easy-to-use interface is particularly handy. The opportunities to cross-sell and up-sell have been critical in KLoe’s success.

The results are impressive and haven’t stopped there.


Find out more about this boutique hotel on www.kloehotel.com

KLoe Hotel, Malaysia Boosts Direct Bookings By 20% With STAAH was last modified: June 9th, 2022 by Nashi Dasgupta

Related Articles

THA City Loft Hotel, Bangkok: Scaling new...

Poshtel Oamaru, NZ on their success using...

60% Increase in Revenue with STAAH for...

Top Hotel Chain Increases Online Bookings With...

STAAH Products

Channel Manager
Booking Engine
Instantsite Website
Gift Voucher Engine
Review Minder

About Us
  • About Us
  • Blog
  • Login
  • News
  • Contact Us
  • Careers
Integrations
  • Online Travel Agencies
  • Property Management Systems
  • Payment Gateways
  • Internet Booking Engines
  • Global Distribution Systems
  • SuNEW
Solutions
  • Hotel Channel Manager
  • Hotel Booking Engine
  • Instant Hotel Websites
  • Gift Voucher System
  • Review Management System
Get In Touch

Sales Enquiries: sales@staah.com

Customer Support: support@staah.com

Billing: accounts@staah.com

Careers: people@staah.com

Help Centre

Commission Savings Calculator
Truspilot - STAAH Capterra - STAAH Top Rated - Channel Management Software PCI-DSS
Fernmark Logo

Instant Channel Manager Mobile App

Instant Channel Manager Mobile App Instant Channel Manager Mobile App

Max Channel Manager Mobile App

Max Channel Manager Mobile App Max Channel Manager Mobile App

Reputation Manager Mobile App

Reputation Manager Mobile App Reputation Manager Mobile App

© Copyright. All Rights Reserved. STAAH Limited | Privacy Policy | Cookies Policy