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STAAH Blog

  • Home
  • MANAGEMENT
    • The Role of a Hotel Revenue Manager:…

      Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

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      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • Kenyan hospitality group’s smart switch to STAAH

      Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

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      BLAAH BLAAH @STAAH with Mauro Risch

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      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

      STAAH Weekly Hospitality Quiz: 10 January

      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

      Pramana Experience (Indonesia)

      Merusaka Nusa Dua, Bali (Indonesia)

      Acappella Suite Hotel (Malaysia):

      From Search to Stay: Maximize your Visibility…

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Hotel amenities: What your guests really want?

12 September 2018
Hotel amenities

The humble shoehorn and bubble shower caps have long since been replaced by newer amenities. Here’s a list of amenities that will earn you goodie points with modern travellers. Some are essential, some nice to have and others over-the-top.


what guests want

Free Wi-Fi

You don’t expect your guests to check if your property’s room includes power and indoor plumbing; it is a given. Same with wireless and free internet. This is 2018, and we’re all connected. Wi-Fi is not a perk reserved for your loyal or business guests. It should be an amenity that’s available to all. Forcing guests to join your loyalty programme (a common practice) to access free Internet is also a no-no.

Adequate Power Points

Most guests today move around with an average of three to five gadgets. They need to be charged. Easily accessible power points, including in the bathroom, are a winner with guests.

Quality Bathroom Toiletries

Thanks to airline restrictions, an increasing number of travellers (75% if some statistics are to be believed) use the toiletries provided. So, anything sub par just won’t do. Here’s also an opportunity for you to infuse a bit of local into your rooms. Partner up with a local provider and weave in a story about the toiletries provided.

Bathroom Extras

Removing the rubbish bin from the bathroom may be convenient for the housekeeping staff, but can be quite annoying for the guest. And, while you’re there, throw in a few extra towels.

Hair Dryer

This is so popular, it deserves a whole point of its own! Let’s face it, travelling with hair dryers is too cumbersome. Be kind to your guests and invest in a few for them. If you want to go the whole nine yards, add in flat irons and curling irons into the mix – the ladies will love it!

Laundry Facilities

Another essential, especially if you market yourself as a family-friendly property. Who wants to go home after a holiday with bags full of dirty laundry!?

Microwave and Small Fridge

Not uncommon on the amenities wishlist at all, a fridge and a microwave are appreciated by travellers, especially families with babies and young kids. The pressure-sensitive mini bars that charge you even if you pick up a bottle to read the ingredients are not welcome.

Lint Rollers and Stain Removers

A petty investment but a very thoughtful addition to your room amenities. Think of the business traveller running out of the door who spilt coffee on his shirt. Or, a wedding guest who inadvertently brought along her pet’s hair on her special dress.

Electronic Chargers and Adapters

Phone chargers are among the most forgotten travel accessories. And, landing in a foreign country without the required adapter to charge your battalion of gadgets can easily ruin your holiday from the get go. Here’s when hotels are expected to come to the rescue with chargers and adapters to borrow. If you can’t have one in each room, keep some aside on the front desk.

Coffee, Tea and More

Coffees that are substandard and tea bags that are past their use by date just don’t cut it. Artisan teas, quality coffee (including plunger coffees) and other hot beverage options are almost a norm nowadays.

Add a cookie or packet of chips as a complimentary extra.

Entertainment

From books to board games and television (preferably with channels that are worth watching), hotels are expected to have downtime covered.  Check your list of amenities and see what you offer. The more, the better is the general rule.

There’s a new trend among hoteliers to add in fun extras such as musical instruments. Nothing like a guitar in the hotel room to wind you down.

Welcome Extras

Greet your guests with a bottle of wine or a few truffles. Great way to kick start a relationship. And, if the guest is a loyal one, up the ante on what you offer – a free massage maybe?


Got the above covered? You’re well on your way to getting the star-rating from customers you deserve.  The trick is to go the extra mile and ensure your customers are noticing you do it.

Hotel amenities: What your guests really want? was last modified: April 13th, 2023 by staah

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