"reviews"

As the influence of electronic word of mouth increases, how your guests review you online has a very real impact on bookings. According to TripAdvisor, 83% of travelers refer to…

A whopping 96% of TripAdvisor users will be swayed by online reviews. What are you doing to get more of these for your property? Half of your potential customers don’t…

There is no mistaking the importance of online reviews for hospitality. 85% customers trust online reviews before making a booking. Guests read as much as seven reviews before forming their…

Paihia Beach Resort & Spa saw a 4.1% growth in direct bookings – even in COVID-19 year (2020). Here’s how they did it. An idyllic seaside setting Located in Paihia…

Upselling is like a multi-functional power tool for hoteliers: It allows you to work towards several goals at once.  STAAH Partner Oaky shares with us the benefits of automated upselling.…

A lot of people decide to spend Christmas, New Years and more in hotels, travelling with or without their family, and they are always looking for that little extra that…

Limited rate management options with their existing booking software-led West Coast’s Theatre Royal Hotel to seek alternatives. Elegance and history Located in the heart of New Zealand’s West Coast [South…

There are countless ways to lose a guest. While you can’t fix them all, here are some of the most common ones to avoid. 1.    Inflexible cancellation policy Flexible bookings and…

STAAH customers can seamlessly drive more revenue and upsell efficiently to their guests by using Upselling Platforms that integrate with STAAH. Each platform has unique features and personalization tools that…