MANAGEMENT

From tech support to owning three hotels, Jin Kim’s can-do attitude and ability to make lemonade from the lemons life threw is getting him to places where most of us…

Having a great listing is critical to booking success on Airbnb. Whether you’re a vacation rental, a B&B or hotel, follow these easy tips to get the most out of…

While it is important to analyse the impact of historical strategies and data, looking ahead is equally important. ARMA founder Melissa Kalan explores what smart revenue managers should keep in…

[apester-exclude-playlist] When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual “brand.” How ready is your front desk to…

Be passionate. Be professional. Success will follow. Swiss-Belhotel International chairman shares his recipe for business growth. One of the world’s fastest-growing hotel and hospitality management groups, Swiss-Belhotel International, has a…

From calm to manic and dripping in numbers, we take a peek into just another crazy day in the work life of Elizabeth  Bradley, Reservations & Yield Manager at The…

The real-time connection opens up a world of opportunities for properties, including hotels, looking to grow their revenue from the booming sharing-economy. “If it was a movie, the hotel distribution…

The hotel distribution technology is a complicated beast. Plus, it changes constantly. Let’s take a look at this complex ecosystem and its key elements. Online Travel Agents and Metasearch The…

The new season is a good time step back and rethink your room types. Is it time for a change? Tamie Matthews from RevenYou explores. A jolly good spring clean…

Facing visibility problems on the Global Distribution System (GDS) is not uncommon. You can change this by partnering with the right consortia and getting the most out of your GDS…