Hotel owners can now no longer ignore the need for an integrated online booking engine. With such a large proportion of business and leisure travel researched and booked online, if…
MANAGEMENT
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Revenue management discipline was non-existent until a few years ago. Started in the 1980s from the airline industry, the techniques are now adopted across industries and businesses are growing exponentially…
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Setting a price – customers are willing to pay, based on the perceived value to them, is one of the highly recommended pricing techniques. Revenue Management expert and Founding Director…
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In the hotel industry live chat is used more as a tool to extend a hotel’s service offering into its online presence and as a weapon to win the fierce…
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The hotel industry can be a fierce battlefield, especially as home-sharing rises as a disrupter in an already cluttered market. So, how do you stand out? Consider these statistics from…
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Its the people in your hotel that make the difference to your guests’ experience. The industry training expert, Doug Kennedy, shares thoughts and tips on achieving excellence in your hospitality…
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Technology nowadays is indispensable to businesses. It is how they survive in such a competitive market. Hotels can no longer do without digital solutions because this is how travellers are…
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Front desk staff have the power to convert inquiry calls into direct bookings. Hotel Marketing expert, Doug Kennedy, shares insights on how little training can help make this all-important channel…
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Distribution plans need diversified strategies to cater to seasonal changes. A well-thought-out action plan helps maintain healthy levels of demand all year long. Seasonal changes affect occupancy rates. The slow…
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Completing a globally recognized online course from ARMA has helped Yatish Thombare fine-tune his revenue management skills and further grow his property’s yield. “It was applied learning on real-life booking…