MANAGEMENT

The hotel industry can be a fierce battlefield, especially as home-sharing rises as a disrupter in an already cluttered market. So, how do you stand out? Consider these statistics from…

Its the people in your hotel that make the difference to your guests’ experience. The industry training expert, Doug Kennedy, shares thoughts and tips on achieving excellence in your hospitality…

Technology nowadays is indispensable to businesses. It is how they survive in such a competitive market. Hotels can no longer do without digital solutions because this is how travellers are…

Front desk staff have the power to convert inquiry calls into direct bookings. Hotel Marketing expert, Doug Kennedy, shares insights on how little training can help make this all-important channel…

Distribution plans need diversified strategies to cater to seasonal changes. A well-thought-out action plan helps maintain healthy levels of demand all year long. Seasonal changes affect occupancy rates. The slow…

Completing a globally recognized online course from ARMA has helped Yatish Thombare fine-tune his revenue management skills and further grow his property’s yield. “It was applied learning on real-life booking…

Travellers are willing to spend up to 30% more than the average daily room rates (ADRs) when they feel that they are getting a better deal by booking a package.…

Smart pricing for hotels –  with this new feature in ConvertDirect Booking Engine and grow your bookings from specific targets. Do you have a certain number of guests coming from…

Having a safe and secured website; and creating a trust for your guest is extremely important especially when you have a booking engine. Consumers have been warned for years about…

Amazon’s Alexa took up the job of hotel concierge with Marriott in mid-2018. It’s done well and is now ready for consideration by your property. At first, everyone felt it…