It is important to stay on top of your game and keep delivering exceptional service. Customer satisfaction in the hospitality industry cannot be neglected especially with so much competition around. …
MANAGEMENT
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FeaturedMANAGEMENT
The Most Important Hotel “Salesperson” Right Now Is Working Behind Your Front Desk
14 August 2020Guest writer and Hospitality coach Doug Kennedy shares his tips on how hotel’s front desk staff can help with your hotel’s recovery. As my frequent readers know, I have long…
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You probably understand the needs and benefits of connecting to online travel agents (OTAs). But, how does one decide which are the best ones for their hotel. It’s not an…
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As the hotel distribution landscape continues to evolve and complexities and costs grow, effective hotel distribution and pricing strategies are more important than ever. Gone are the days where travel…
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FeaturedMANAGEMENT
Accommodation Owners Guide To Hospitality Technology and Operational Excellence
15 July 2020Technology has changed the landscape of how we operate and interact with our guests. Travelers now expect to communicate instantly and so it is wise to assess if we have…
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As the industry is seeing early signs that people are starting to book travel again. STAAH partner Booking.com shares some advice and insights for accommodation providers to look into. To…
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We may not have been able to predict the havoc COVID-19 would wreck in the hospitality industry. But we can reimagine what the future could be – what the‘new normal’…
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FeaturedMANAGEMENT
Top Upselling and Pricing intelligence platforms that can drive your online revenue
3 July 2020With STAAH’s integration to Upselling partners, STAAH customers can seamlessly drive more revenue and upsell efficiently to their guests with tailored needs. Here is a list of Upselling platforms you…
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FeaturedMANAGEMENT
Communicate value and increase conversions with these 5 copywriting tips
1 July 2020The power of the written word has always interested me. The ability to capture, intrigue, evoke emotion and encourage action is a critical skill set, the power of which is…
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FeaturedMANAGEMENT
Looking to fill the gap Booking Suite is leaving in your tech stack?
26 June 2020Booking Suite announced discontinuation of its technology from 30 November 2020. If you’re a customer, what are your alternatives? Effective 30 November 2020, WebDirect, BookingButton and RateIntelligence by Booking Suite…