After the tidal wave of cancellations and postponements in March, followed by an eerily quiet April and May when many were furloughed, hotel salespeople are now returning to an entirely…
Travel restrictions progressively being lifted around the world is clearly good news for our industry. During this recovery phase, albeit an unpredictable one, revenue management is critically important as it draws upon…
An essential part of any hotel/motel is how it makes its revenue and the different distribution channels that contribute to this pot of revenue. And yet, many business owners dislike…
The world is currently taking a collective break from travel, but it won’t last forever. And when the tourism industry starts moving again, Covid-19 will still be in the forefront…
To become an influencer in your industry, you need to answer a lot of questions your consumers have. And, you need to make direct connections. Facebook Groups and Quora are…
60% of visitors to OTAs visit your website. As a smart hotelier, would you not want to capitalise on this visit and bag a commission-free direct booking? Edwin Saldanha shares…
Times are undoubtedly tough. But if you’re hoping for sustenance in the short term and a bounce back later, focus on your hospitality technology. COVID-19 has quickly brought the hospitality…
How the executive teams respond today will define their company’s tomorrow. Here are some insights on how leaders should respond at this time. People first He aha te mea nui…
While none of us can completely know what’s in store, one thing we can count on is change, embracing it, adapting to it and doing our best to use this time…
Their occupancy and revenue may have plummeted, but the service standards of these hotels are incomparable as they help communities fight COVID-19. Accommodation providers may not be the frontline warriors…