MANAGEMENT

Gone are the days when customers were happy just receiving “please” and “thank you” or getting service with a smile. Although those go into the recipe for proper etiquette, it’s…

Bamboe Inn Homestay’s general manager, Jessica Harlina, did not either. Till she completed ARMA’s revenue management course. Working with a key revenue management principle that a jam-packed hotel is not…

Leisure and business travellers alike enjoy the uniqueness of staying in hotel alternatives. For business travellers, accommodation shouldn’t just be a place to sleep, but a place to live, work…

No, we aren’t meaning a juggling act or rolling their tongue into a ‘W’. We mean, do they have any specific skills that your hotel marketing could benefit from? You’d…

It is a fact that repeat customers bring the biggest chunk of revenue for your hotel. And large hotel chains have invested a lot of time and money researching on…

Buffet breakfasts, wake-up calls, tea and coffee making facilities and the five-star service, comedians from around the world go uncut and talk about what they think of staying at a…

Taking control of inventory is critical to your hotel’s success, and hoteliers are on a mission to reclaim their financial position, by mastering this art to see benefits to the…

With SCA coming into effect in less than a week, STAAH is ready with a feature to assist all STAAH Europe Properties to be compliant with Strong Customer Authentication whilst…

Some aspects of the guest experience are timeless. Travellers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.…