Being able to drip-feed their inventory across OTAs made all the revenue difference Hotel Give, Christchurch needed.
Newly refurbished and proudly sustainable, Hotel Give is centrally located next to the beautiful Botanic Gardens in Christchurch, New Zealand. The property boasts a large range of accommodation options including self-contained apartments, deluxe ensuite rooms, classic single or double rooms, and dorm rooms (96 rooms, across 15 different room types). It also offers two communal kitchens, with lots of room for storage and dining, as well as laundry facilities, an onsite cafe and a fitness centre.
Hotel Give famously promotes itself as socially sustainable as all its profits go towards the social programmes run by Christchurch YMCA.
On the hunt for efficiency
With 15 different room types, managing availability – efficiently and profitably – across multiple OTAs was a challenge for Hotel Give.
“We could not drip feed rooms and lesser control on when and at what price to release rooms to the market was definitely eating into potential revenue,” says Alex from Hotel Give.
STAAH was a simple and performant solution
From the start, the team at Hotel Give was impressed with STAAH Channel Manager and Booking Engine’s smart features, all designed to optimise revenue without endless man hours spent in managing inventory and rates. This included not just its Drip Feed feature, but also dynamic rate management, bulk update, revenue management system and insightful reporting, among others.
The set-up was simple and mapping to connected OTAs was seamless.
“Where needed, the STAAH customer service team has support to get us not just up and running, but also performing at our best,” says Alex. He is all praises for the personal touch and expertise offered by the STAAH team.
“STAAH’s service combined with their platform’s user-friendliness has resulted in the team saving a lot of time and working much more efficiently than before,” adds Alex.
10% rise in direct bookings
The effective rate management along with an easy-to-use booking widget on their website has resulted in increased online revenue, particularly a 10% jump in direct bookings.
“The booking page is easy to navigate, both on desktop and mobile compared to our previous solution,” says Alex. “The increased revenue is reflective of this experience.”
Whilst the technology enables revenue optimisation, it’s the STAAH team with 24/7 support and passion for the industry that ensures every customer reaches the success metrics it set out to achieve when it started on this journey with STAAH.
Find out more about the property at www.hotelgive.nz