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      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

      BLAAH BLAAH @STAAH with Avijit Arya and…

      BLAAH BLAAH @STAAH with Mauro Risch

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

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      The Expert Guide to Drive More Direct…

      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

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STAAH Product Updates You Can’t Miss – September 2024

26 September 2024
STAAH Product Updates September 2024

Just like the perfect brew awakens the senses, we’re thrilled to pour out this month’s rich blend of product updates, highlighting our dedication to delivering an exceptional experience.


Channel Manager Update

  • Two-factor authentication

Booking Engine Update

  • Offline Payments

Channels

  • New OTA Integrations

Channel Manager Update – Two-factor Authentication

channel managerWhat is the update?

  • Two-factor authentication will be mandatory for all hotel users starting September 30.
  • Currently, 2FA is disabled by default (Master Users), with an opt-in option available for one month.
  • Users will be prompted to trust their browser upon signing into the extranet.
  • Trusted browsers allow users to skip MFA for future logins.
  • After the first successful login, users will need to enter an OTP if the trusted browser policy is applied.

How will it benefit the properties?

  • Enhanced Security: Provides an additional layer of protection against unauthorized access.
  • User Convenience: Smoothens the login process by reducing the frequency of verification.
  • Controlled Access: Allows management of access through designated trusted browsers.
  • Compliance & Trust: Builds trust with guests and partners by demonstrating a commitment to security.

Channel Manager Update - Two-factor Authentication


Booking Engine Update – Offline Payments

Booking Engine Product updateWhat is the update?

  • Introduction of a new feature: Manual/Offline Payment as a Payment Gateway option in SwiftBook.
  • Users can now book rooms without making an online payment at the time of booking.
  • Offline payment methods include bank transfer, UPI, QR code, and more.
  • A form with payment details will be shown during booking, and the same information will be emailed on the booking confirmation.

Features:

  • Payment Options: Users can select Offline Payment during the booking process.
  • Offline Payment Creation: A form with necessary payment details is provided during the booking process.
  • Payment Details on Confirmation Page and Email: Payment instructions are sent to the guests via email and displayed on the confirmation page.

How will it benefit properties?

  • Increased flexibility: Allows properties to offer alternative payment methods, catering to guests who prefer offline transactions.
  • Broader customer base: Attracts guests who may not have access to or prefer not to use online payments.
  • Smooth communication: Payment details are communicated to guests on the confirmation page and via email.
  • Reduced booking friction: Properties can secure bookings without upfront online payments, potentially increasing reservation rates.

How to set up Offline Payments on Max V1?

  1. Go to Setup Menu > Profile > Payment Gateway.
  2. Enable Multi Payment Gateway.
  3. Select Offline Payment.
  4. Fill in the necessary details.

This allows you to accept manual payments like bank transfers or cash.

How to set up Offline Payments on Max V2?

  1. Go to Tools > Payment Gateway.
  2. Click Add (+) and select Offline Payment from the dropdown.
  3. Fill in the necessary details.

Display Offline Payments on your SwiftBook 

  • SwiftBook offers an Offline Payment option such as Bank Transfer alongside other payment methods.
  • When selecting Bank Transfer, you’ll receive the necessary bank details to complete your payment.
  • After clicking “Confirm Booking”, you will be directed to a confirmation page displaying all your booking details.

Product updates 4Confirmation Page with Offline Payment Information

Confirmation Page with Offline Payment InformationConfirmation Email with Offline Payment Information and Important Notes:

Product Updates 6Key Scenarios to Consider:

  1. No Credit Card Required: If no credit card is configured at the package level, the booking is confirmed directly without requiring credit card details.
  2. Credit Card Collection Enabled: If credit card collection is enabled at the package level, an option to provide credit card information will be available even for offline payments like Bank Transfers.
  3. Permissible Days for Payment: Ensure the payment is made within the permissible window before the arrival date, as outlined in the booking terms.

This system allows for a seamless booking experience while accommodating different payment preferences.


Channels

channels Product updateIllusions Online

illusions online new integrationThe Percentage App

Percentageconsulting new integrationsTripmax

tripmax new integrationDarent

darent new integrationHotelinx

hotelinx new integrationPlusgrade

plusgrade new integrationsHotelRack

hotelrack new integrationNuitee

nuitee new integration Rehlat

rehlat new integrationsBrevistay

brevistay new integrationShiji

shiji new integrationXendit

xendit new integrationTourmind

tourmind new integrationView all STAAH Integrations here.

STAAH Product Updates You Can’t Miss – September 2024 was last modified: September 26th, 2024 by Nashi Dasgupta

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