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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • What Is a Hotel Booking Engine and…

      Seamless Integrations: Enhancing Hotel Operations with Advanced…

      Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • Bookings rise beyond expectations for boutique UK…

      The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

      BLAAH BLAAH @STAAH with Dia Mirza

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      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

      STAAH GDS Playbook

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      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

      BLAAH BLAAH @STAAH With Matthias Dybing And…

      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

      STAAH Weekly Hospitality Quiz: 17 January

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      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

      The Domain Hotel and Spa, Bahrain

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What is the Difference Between Hotel PMS, Hotel Channel Manager, and OTAs?

8 May 2019
What is the Difference Between Hotel PMS Hotel Channel Manager and OTAs

Hotel management can be a complex and time-consuming task, especially with the increasing demand for online booking. To address these challenges, the hospitality industry has developed several tools and systems that help streamline operations and improve guest experiences.


This article will explore three of these tools: Hotel Property Management System (PMS), Hotel Channel Manager, and Online Travel Agents (OTAs).

A Hotel Property Management System (PMS) is a software solution designed to manage the day-to-day operations of a hotel. This system is an essential tool for hotels of all sizes, from small bed and breakfasts to large resorts. A PMS helps hoteliers manage their properties by automating tasks such as front-desk management, room and rate management, and reservation management. By using a PMS, hotels can save time and reduce the risk of manual errors, allowing staff to focus on other important tasks.

One of the key features of a PMS is front-desk management. This includes check-in and check-out processes, room assignments, and billing. With a PMS, guests can check-in and check-out quickly and easily, allowing staff to focus on providing excellent customer service. The system also provides real-time updates on room availability and occupancy, allowing hotels to make informed decisions on room assignments and pricing.

Another key feature of a PMS is room and rate management. This includes setting room rates, managing promotions and discounts, and controlling availability. With a PMS, hoteliers can easily update room rates and availability, making it easier to respond to changes in demand. The system also provides detailed reports on room occupancy, allowing hotels to make informed decisions on pricing and promotions.

A PMS also includes a reservation management system, which streamlines the booking process for guests and hotels. This includes online booking through the hotel’s website, as well as bookings made through OTAs and other distribution channels. The system integrates with various payment gateways, making it easy for guests to make secure online payments. The reservation management system also generates reports on bookings, cancellations, and no-shows, providing valuable data for hoteliers to make informed decisions.


A Hotel Channel Manager is a tool used to manage a hotel’s room inventory and pricing across multiple online travel agencies (OTAs) and other distribution channels. This tool helps hotels keep their room availability and prices in sync across different platforms, reducing the risk of overbooking and ensuring that guests always have access to the best available rates.

With a Channel Manager such as STAAH Channel Manager, hoteliers can update their room availability and pricing in real-time, ensuring that the information displayed on each distribution channel is always accurate. This helps hotels respond quickly to changes in demand and optimize their pricing strategy. The Channel Manager also integrates with a hotel’s PMS, allowing for seamless management of bookings made through different channels.


Online Travel Agents (OTAs) are websites that provide a platform for customers to book rooms and travel packages. These sites, such as Booking.com, Expedia, or Airbnb, offer a range of options for customers to compare and book hotels. OTAs typically take a commission on each booking made through their site, making them an important source of revenue for many hotels.

Top Channels

By using an OTA, hotels can increase their visibility and reach a wider audience of potential customers. OTAs also provide valuable data on booking trends and customer behaviour, allowing hotels to make informed decisions on pricing and promotions. However, it is important for hotels to carefully manage their relationship with OTAs, as over-reliance on these platforms can lead to a decrease in direct bookings and decreased control over pricing and room availability.


In today’s highly competitive hospitality industry, the adoption of these technologies is increasingly becoming essential for hotels to stay ahead and succeed in the market.

STAAH Blog Sustainability in Hotels 2

 

What is the Difference Between Hotel PMS, Hotel Channel Manager, and OTAs? was last modified: May 8th, 2023 by Nashi Dasgupta

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