Get instant answers to your most common questions. Learn about new integrations and product updates. STAAH’s revamped help centre is jam-packed with information to help you ace online distribution for your property. Here’s all you need to know about it.
Campbell Smith of The Verandah Backpacker Lodge says, “I am a regular visitor to the STAAH help centre. It is perfect to keep up to date with the latest additions to the platforms and how these can improve our online presence and revenue. The platform tips available are absolute gold – particularly handy for the new staff using the system.”
How to get to the help centre?
The help centre is accessible to everyone, clients and those considering our products at https://help.staah.com.
What sort of information does the STAAH help centre have?
From beginner to pro, the STAAH help centre has something for everyone. Some of the information you’ll find here includes:
Video tutorials on STAAH products:
These short videos are a step-by-step guide on the key features of STAAH products, how to set them up and use them to grow your online sales. Topics range from Clone Rates & Restrictions to Removing Stop Sell and Changing Room Names. These videos are ideal when you’re training new employees on the system.
These short articles used screen shots of the STAAH platform to guide you through the user features for the Instant Channel Manager, ConvertDirect Booking Engine, RateStalk and InstantSite Websites. User guides for the MAX Channel Manager can be viewed on https://help.staah.com/max.
In this segment of the help centre, we’ve included an exhaustive list of the questions we most commonly get asked by our clients, through the Live Web Chat function on our site and when we’re on the road. The questions have been divided into sections based on the products, including channel manager, booking engine, insights, RateSTalk and InstantSite Website.
If your question is not answered here, you can always get in touch with us. We’ve made getting in touch even simpler with our web chat function – available every time you visit our website.
If you missed it in our e-newsletter to you, don’t worry. The Latest Releases section lists all product updates and innovations, how they impact you and what you can do to make the most of the new features.
Information is easily found on the help centre via search functionality. If you’re looking for information on a specific topic or feature, you can even request it via a contact form available under the Request an Article tab on the help centre.
If you have a query about the MAX Channel Manager or are looking for user guides and video tutorials for this product, you will find them in a dedicated section in https://help.staah.com/max.
The Help Centre is ideal to keep up to date with the STAAH platform innovations, receive ongoing training, get answers to common questions and issues, and train new staff members. It is updated daily. However, since it is built for you, we’d love to know if there is anything you’d like to see more of here.