"guest experience"

With a little bit of planning, a carefully thought-out strategy and armed with a powerful gift voucher management system, you can substantially increase your holiday sales. Let’s get started. Get…

Distribution automation has helped the newly opened resort save time, minimise the risk of overbooking & increase online visibility. Now they focus on delivering an excellent guest experience & growing…

The group is the latest addition to STAAH’s rapidly growing property portfolio in the region. Expanding online exposure and revenue drive the decision for the prestigious hotel group. “We are…

In two years the Indian luxury resort chain has grown its share of online bookings from 15% to 32%. It’s a shining example of success with an integrated product solution…

Running out of ideas to market your property on Facebook, Twitter, Instagram, blog or any other form of social media? Here are some post suggestions to get your creative juices…

By effectively implementing a yield management strategy thanks to a channel manager, Fariyas Group has been able to grow its online business exponentially. Nilesh Raorane, the group’s General Manager talks…

A whopping 96% of TripAdvisor users will be swayed by online reviews. What are you doing to get more of these for your property? Half of your potential customers don’t…

The adoption of new technologies, including STAAH’s channel manager and booking engine helped the Ambassador Hotels Group achieve phenomenal online success. India’s Ambassador Hotels Group attributes its phenomenal Online Revenue…

Fantastic customer service and an effective online review management strategy are integral to the success of Nelson’s Century Park Motor Lodge, winner of multiple TripAdvisor awards. Owner Jackie Thomsen shares tips…

Make 2017 a year of improved guest satisfaction, better guest engagement and increased revenue by committing to these easy-to-keep marketing resolutions of a smart hotelier.