Creating an optimized guest experience in hotels revolves around ensuring that each guest feels genuinely welcomed, satisfied, enriched and that they perceive their stay as a worthwhile investment. Let’s explore…
"guest experience"
-
-
Online reviews provide a crucial lens to help you see your property’s experience through a guest’s eyes. First, let’s understand what guest experience is. Guest experience is the cumulative impact…
-
FeaturedTips & Trends
Want to increase your hotel’s revenue? Focus on guest experience
19 October 2022A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth. If guests enjoy their stay at your hotel, they are…
-
FeaturedTips & Trends
How to Improve Your Hotel Guest Experience with Ongoing Communication?
11 May 2022Communication with the hotel guests is key while establishing brand loyalty. When the guests are not emotionally connected with your brand, they may opt to stay at some other place…
-
FeaturedNews
How automated upselling tools can improve your guest experience, revenue and workflow
1 December 2021Upselling is like a multi-functional power tool for hoteliers: It allows you to work towards several goals at once. STAAH Partner Oaky shares with us the benefits of automated upselling.…
-
Guest experience has evolved from just loyalty programmes to creating immersive experiences across the entire guest journey. While hotels are meeting basic lodging needs, today’s consumers want—and expect—much more from…
-
FeaturedTips & Trends
Contactless guest experience: hospitality’s not-so-distant future
7 April 2021In this blog we look at what a contactless guest means, why it matters and how you can get your property up to speed on it. Far from a trend,…
-
FeaturedMANAGEMENT
An automated world: how hospitality is using AI to enhance guest experience
28 October 2020With its ability to streamline processes, provide valuable insights, and optimize experiences, artificial intelligence (AI) is driving the new wave of responsive, guest-centric hospitality. While some remain sceptical, most hoteliers…
-
FeaturedTips & Trends
From high-touch to no-touch: how hotel guest experience has changed?
9 September 2020A lot has changed in these few short months. What has not changed is your guests’ expectation to be wowed by your experience and service. It used to be that…
-
FeaturedTips & Trends
Importance of Automation contact- and seamless guest experience
4 September 2020Tourism and the hotel industry is constantly changing, and not just because of current health and safety regulations but also on offering seamless guest experience by offering automation. Guest writer…