"guest experience"

A lot has changed in these few short months. What has not changed is your guests’ expectation to be wowed by your experience and service. It used to be that…

Tourism and the hotel industry is constantly changing, and not just because of current health and safety regulations but also on offering seamless guest experience by offering automation. Guest writer…

The connection with GuestJoy will help mutual accommodation clients to connect better with their guests and increase guest satisfaction along with enhancing their global reach. Leading cloud-based hospitality distribution specialist,…

If you haven’t done so already, leap into the digital age by embracing these technologies. No longer a nice-to-have, they are absolutely critical to enhance guest experience and improve your…

We hear the word everywhere, but what does it really mean for hospitality business owners and why should we try and incorporate sustainability in a guest’s experience? The aim is…

While none of us can completely know what’s in store, one thing we can count on is change, embracing it, adapting to it and doing our best to use this time…

Oaky, the hospitality industry’s fastest-growing upselling platform, and STAAH, a pioneer in cloud-based channel management and booking engines, have joined hands to offer STAAH’s 10,000+ clients a seamless upselling experience.…

Dubai based Four Apple Hotels’, Saif Jugari, makes this insightful comment after completing a course from ARMA – especially designed for practicing revenue managers. Another STAAH client has successfully completed…

Aspiring hospitality entrepreneurs can find themselves in plenty of trouble by failing to protect their business with adequate liability insurance and waivers. Running a boutique hospitality business is easier than…

It is a fact that repeat customers bring the biggest chunk of revenue for your hotel. And large hotel chains have invested a lot of time and money researching on…