"guest experience"

It is a fact that repeat customers bring the biggest chunk of revenue for your hotel. And large hotel chains have invested a lot of time and money researching on…

Some aspects of the guest experience are timeless. Travelers tend to expect, among many other things, cleanliness, complimentary shampoo, proximity to business meetings or key attractions, and a great view.…

As a hotelier, there’s not much that’s more important to your business than guest satisfaction. It drives rate, fills rooms, improves rankings, and keeps your property ahead of the competition. …

Hotel shopping is beyond rates, with millennials and gen Z alike. In fact, offering a wide range of amenities doesn’t seem enough either.  So, what can capture their attention and…

The “WOW’ factor is critical in building lasting impressions. And these moments help open doors to many important things: customer loyalty, word-of-mouth marketing, and increased long term business. See the…

The leading hospitality distribution specialist confirmed that it has secured a corporate deal to power the distribution of Malaysia’s Sun Inns Hotel group’s 22 properties. As part of the partnership,…

Cambodia’s Sala Lodges find the recipe for hospitality success after signing up for STAAH’s services. About Sala Lodges  Not just any hotel, Sala Lodges offer guests an authentic Cambodian experience…

In an ideal world, a hotel’s service would be so efficient that customers would never have cause to complain. The truth is, however, that no system is flawless and increasingly…

With the integration to STAAH’s real-time online distribution technology, Ramee Group of Hotels, Resorts & Apartments has streamlined its channel management to report a significant increase in online bookings and…

Highland House wanted to make the management of distribution and generation of online bookings simple. Then STAAH happened. Built-in 1911 as three-terrace dwellings, Highland House in Dunedin [New Zealand] is…