Picture this: A guest arrives at your hotel after seeing your beautiful poolside brunch on Instagram. Another guest picks your hotel because they want the ease of in-room dining. Both…
"guest experience"
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For a hotelier, direct bookings are one of the most lucrative channels as there is no commission to pay, higher chances of the guest completing the booking, stronger brand recall,…
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FeaturedNews
Thoughtful Thursday: New Expedia Group Review Features Elevate Guest Interaction and Reservation Management
30 November 2023Navigating real-time reviews and Effortless Reservation Enhancements – STAAH Expedia features you should make the most of Increase Bookings with New Expedia Group Reviews Feature in STAAH We are excited…
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How you profile your guests – or segmentation as it is popularly called – defines the effectiveness of your marketing. Guest personas, essentially, are descriptions of the guests that your…
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FeaturedTips & Trends
How to be present for your guests at every stage of their hotel booking journey?
3 May 2023Google recently expanded its Micro Moments study to define a guest’s booking journey. Have you heard about it? Is your marketing strategy aligned to it? Find out more in this…
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To make your home a unique space that stands out on Airbnb, there are a few things you can do to create a memorable and appealing experience for your guests.…
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FeaturedTips & Trends
Why do Hoteliers Need An Online Reputation Management System to Monitor their Guest Reviews?
8 March 2023A hotel needs an online reputation management system to manage their guest reviews because online reviews are a critical part of the decision-making process for travelers. In today’s digital age,…
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The hospitality business is booming yet again thanks to the dizzying pandemic havoc of the past two years. People are once again venturing out on their much missed and eagerly…
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Sustainable travel rules the roost in India’s travel trends according to a Booking.com report. Here’s a look into what else your guests are looking for. Travel optimism is reaching new…
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There are countless ways to lose a guest. While you can’t fix them all, here are some of the most common ones to avoid. 1. Inflexible cancellation policy Flexible bookings and…