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STAAH Blog

  • Home
  • MANAGEMENT
    • Why Every Hotel Needs a Channel Manager…

      Program Konsorsium Hotel: Bagaimana, Mengapa & Berapa…

      โปรแกรม Hotel Consortia: อย่างไร ทําไม และค่าใช้จ่ายเท่าไหร่?

      ตัวจัดการช่องทาง Channel Manager คืออะไร และทำไมผู้ให้บริการที่พักจึงจำเป็นต้องมี?

      The Top Traits of Exceptional Hospitality Professionals

  • Marketing
    • Smart Hotel Distribution: What Every Hotelier Needs…

      The Ultimate Guide to Turning Negative Reviews…

      6 Social Media Trends Hoteliers Must Leverage…

      ไอเดียโพสต์โซเชียลมีเดียที่กําลังมาแรงสําหรับโรงแรมในปี 2025

      Xu Hướng Nội Dung Mạng Xã Hội…

  • Tips & Trends
    • Smart Hotel Distribution: What Every Hotelier Needs…

      Maximizing Hotel Revenue: Advanced Channel Manager Strategies…

      The OTA Balancing Act: How a Channel…

      Tapping into Wellness Tourism: A Hotelier’s Guide

      Overcoming common challenges in channel management for…

  • News
    • Cloudbeds and STAAH partner to enhance channel…

      STAAH Achieves Prestigious Seamless Product Badge from…

      STAAH Product Updates You Can’t Miss –…

      Thoughtful Thursday – Reporting for Properties: Converting…

      Thoughtful Thursday – Matrix – Revenue Control…

  • Success Stories
    • The Komu Boosts Direct Revenue by 25%…

      Online Revenue Jumps 50% for Mangkuluhur Residences…

      23% more online bookings for Vivatel Kuala…

      STAAH boosts Indonesian resort’s direct bookings by…

      Nova Express Pattaya expands online visibility with…

  • Resources
    • All BLAAH BLAAH @STAAH Connectivity News e-Books Events Podcast Quiz Testimonials Webinars

      Connect with Expedia – Expand Your Reach…

      Alexa+ could earn “top-of-the-funnel” spot in travel…

      STAAH & Hotelbeds: A Powerful Partnership Driving…

      STAAH’s new eBook to guide hoteliers through…

      BLAAH BLAAH @STAAH with Captain Mihir Deepak…

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      Connect with Expedia – Expand Your Reach…

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      STAAH & Hotelbeds: A Powerful Partnership Driving…

      EMPOWERING CHANNEL PARTNERS: THE POWER OF CONTENT…

      STAAH’s new eBook to guide hoteliers through…

      STAAH ReviewMinder Playbook

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      BLAAH BLAAH @STAAH with Suwamana Wahyu Putra…

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      BLAAH BLAAH @STAAH with Vikramjit Singh and…

      BLAAH BLAAH @STAAH with Suhail Kannampilly and…

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      STAAH Weekly Hospitality Quiz: 20 December

      STAAH Weekly Hospitality Quiz: 13 December

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More bookings, less work thanks to STAAH for Chocolate Hotels

20 November 2023
success story chocolate india group 3

The luxury Indian hotel group chose STAAH to improve the efficiency and effectiveness of its guest acquisition and booking processes.


Chocolate Hotels Pvt Ltd is an Indian hospitality group with seven properties across the country. For individuals, groups and corporates, each of these hotels and resorts is benchmarked in quality, service and amenities.

Each of the properties also adds amusement such as water sports, pool-side leisure and sightseeing to the comfort to their guests.

Manual updates causing errors

success story chocolate india group 2

As you’d expect of multiple properties, the need to connect with multiple distribution channels is critical to improve reach. Often every property has its own niche online channels to connect to as well.

Managing multiple profiles via the extranet of every online travel channel is not just time-consuming, but also ridden with errors. Failed uploads, slow updates and similar other issues could lead to booking errors that are harmful for any property’s reputation.

This manual update process was what drove Chocolate Hotels & Resorts to sign up to STAAH. And there has been no looking back since.

STAAH has been a game changer

success story chocolate india group

Since moving to the STAAH Max channel manager, managing inventory and rates across multiple online channels has become a breeze – all activated quickly and seamlessly from one central STAAH dashboard. The user friendliness is highly rated by the Chocolate Hotels team and this was reflected in the quick onboarding of staff to the new system.

Not only is updating availability easy, pricing is dynamically managed. Activating the drip feed feature, or a system-controlled way to release inventory based on demand, means optimising revenue by getting the highest yield for the inventory. The result has been a 50% increase in room nights compared to the previous offline sale.

In an industry that’s placing a high demand on hoteliers to work smarter and faster, while also continuing to enhance guest experience, time and intelligence is of the essence. The STAAH channel management platform supports both so hoteliers such as Chocolate Hotels can get back to doing what they do best – serving guests.

STAAH MAX

More bookings, less work thanks to STAAH for Chocolate Hotels was last modified: November 17th, 2023 by Nashi Dasgupta

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