"guest experience"

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction.  As technology continues to advance, hotels have transformed the way they manage daily…

To succeed in hospitality, hotels must go beyond room bookings, tapping into ancillary services to drive growth amidst changing markets. In the competitive world of hospitality, maximizing revenue from room…

Creating an optimized guest experience in hotels revolves around ensuring that each guest feels genuinely welcomed, satisfied, enriched and that they perceive their stay as a worthwhile investment. Let’s explore…

Online reviews provide a crucial lens to help you see your property’s experience through a guest’s eyes. First, let’s understand what guest experience is. Guest experience is the cumulative impact…

A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth. If guests enjoy their stay at your hotel, they are…

Communication with the hotel guests is key while establishing brand loyalty. When the guests are not emotionally connected with your brand, they may opt to stay at some other place…

Upselling is like a multi-functional power tool for hoteliers: It allows you to work towards several goals at once.  STAAH Partner Oaky shares with us the benefits of automated upselling.…

Guest experience has evolved from just loyalty programmes to creating immersive experiences across the entire guest journey. While hotels are meeting basic lodging needs, today’s consumers want—and expect—much more from…

In this blog we look at what a contactless guest means, why it matters and how you can get your property up to speed on it. Far from a trend,…