"guest experience"

From a Kiwi garage start-up to more than 8,000 properties, STAAH was established in 2008 to fulfill a gap in the hospitality industry – a need for affordable and effective…

Blurring the lines between a hotel and a hostel, STAAH client Indie Stays is serving up accommodation as the modern nomad will have it – flexibly and teeming with a…

Hotels around the world have started making bigger moves to win back lost grounds from online travel agencies (OTA). But is enough being done to own the customers entirely and…

The hotel industry can be a fierce battlefield, especially as home-sharing rises as a disrupter in an already cluttered market. So, how do you stand out? Consider these statistics from…

Its the people in your hotel that make the difference to your guests’ experience. The industry training expert, Doug Kennedy, shares thoughts and tips on achieving excellence in your hospitality…

Hotels are going beyond the normal these days to add a unique factor to their property by giving guests some weird hotel amenities that could never have been imagined. Scented…

You are never going to stop technology. You can either partner in its deployment or get run over by it. But, how do you keep things simple and find the…

Hotel management can be a complex and time-consuming task, especially with the increasing demand for online booking. To address these challenges, the hospitality industry has developed several tools and systems…

Distribution plans need diversified strategies to cater to seasonal changes. A well-thought-out action plan helps maintain healthy levels of demand all year long. Seasonal changes affect occupancy rates. The slow…

We may not have the crystal ball, but it’s hard to miss these trends that are likely to be shaping your marketing come 2020 and beyond. 1. The future is…