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Online reviews provide a crucial lens to help you see your property’s experience through a guest’s eyes. First, let’s understand what guest experience is. Guest experience is the cumulative impact…

In today’s digital age, online reputation is crucial for the success of any business, especially for hotels. STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels…

Every hotel has an optimal distribution channel mix – meaning that channels are selected and managed in such a way that they will drive optimal profitability for the hotel in…

Not just another buzzword, Artificial Intelligence is transforming customer experience and streamlining operations in the hospitality industry. In this blog, we cover off what you need to know about artificial…

As the markets have opened up and travel continues to rise, Hoteliers should not ignore this important market segment – Corporate clients to maximize occupancy and revenue. In the hotel…

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. Ever since ChatGPT launched in November 2022, ChatGPT has been trending…

With the industry still recovering from the pandemic and inflation impacting both revenues and operational costs, what should budget 2023 consider? The unprecedented volatility has made the task of budgeting…

Hotel Marketing is only effective if the execution is done right. It’s all about how the message is being communicated, how it is sent to future  & existing guests plus…

Like many other areas in travel and hospitality, revenue management has dramatically changed in the last two years. The second of our two-part blog series on revenue management looks beyond…

A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth. If guests enjoy their stay at your hotel, they are…